Course List

This course is designed to assist the student in developing effective supervisory and management skills. This class provides the opportunity to learn skills related to creating positive environments, understanding a manager’s role in the workplace, planning and problem solving, as well as fundamental skills in human resources. It also introduces students to skill development in staffing, training, and motivating. Leadership skills and strategies are covered. Mandatory supervisory skills such as controlling, quality assurance, and improvement strategies are studied.
(3 Cr – 3 lect, 0 lab)

This course focuses on personal excellence through positive attitudes and self-empowerment. It offers techniques and strategies to stay positive and focused in a complex and fast-moving environment. Through a process of personal exploration and growth, students discover insights about behavior and thought processes. Self-improvement strategies will offer students opportunities to develop new skills and gain new perspectives to enhance their personal life and career.
(1 Cr – 1 lect, 0 lab)

This course introduces students to processes that can be utilized to improve the quality of products and services, as well as productivity and profitability. An overview of quality and productivity fundamentals and key quality improvement tools and techniques are covered. Participants undertake a critical examination of personal and organizational management practices through the development of a quality improvement project.
(2 Cr – 2 lect, 0 lab)

This course emphasizes the skills and resources required to solve organizational problems, make better decisions, and achieve professional and organizational goals. There is an opportunity to practice various problem solving techniques on real problems in the workplace, as well as creative and critical thinking methods. Focus is on improvement of problem solving skills on the job through practical application.
(2 Cr – 2 lect, 0 lab)

This course focuses on building and maintaining collaborative relationships among project teams and/or self-managing work teams. Participants are introduced to concepts that help turn groups into highly productive teams, resulting in improved performance. A secondary emphasis is on the emerging importance and use of self-managing teams in organizations. The course focuses on identifying when self-managing teams are needed and how they can be successfully implemented and supported in organizations.
(1 Cr – 1 lect, 0 lab)

This course focuses on tools for managing and controlling projects with definite beginning and ending points. Emphasis is on managing projects with complex activities and dimensions, and/or simultaneous activities. Students learn to construct and use project planning and control tools such as Critical Path Method (CPM), Activity Flow Network, Slack Time calculation, and Gantt charts. Additional project management tools may be incorporated. Students will develop a work project using these tools.
(1 Cr – 1 lect, 0 lab)

This course focuses on developing organization, planning, and communication skills for effective meetings. Participants will learn how to prepare employees for what to expect before, during, and after meetings. It will help participants expand their knowledge and develop their skills to increase efficiency and productivity in meetings.
(1 Cr – 1 lect, 0 lab)

This course introduces the fundamentals of customer service management. Topics include assessing customer needs, responding to changing expectations, and how to supervise and motivate customer service employees. Participants will explore customer service quality and productivity measurement tools and best practices. Participants will examine customer driven service quality and how to apply it to the workplace.
(1 Cr – 1 lect, 0 lab)

This course focuses on time management principles and how to apply them to daily life. Students will think, plan, prioritize, concentrate energies, achieve goals, and bring work and personal life into balance and harmony. Identifying personal time wasters and developing their own time management plan are included.
(1 Cr – 1 lect, 0 lab)

This course examines how to develop creativity skills to launch projects and resolve issues. It focuses on developing fresh insights and perspectives on the routine elements of any job and to view problem-solving as a creative opportunity. Creativity in the workplace contributes to an organization’s competitive advantage, facilitates organizational change, and increases productivity.
(1 Cr – 1 lect, 0 lab)

This course assists the student in experiencing the real-world environment that a human resources team member is exposed to everyday in the workforce. Students will work alongside a professional for a total of 48 hours. Internship worksite must be pre-approved by the program manager or SMGT faculty.(1 Cr – 1 lect, 0 lab, 1 OTJ)