Work Study Jobs

Job Location

Jacki Anderson
Help Desk Manager
Austin East
Technology & Learning Resources

Job Title

Workstation Support Assistant

Work Type

Monday, Tuesday, Wednesday, Thursday, Friday

10-15 hrs per week Hours per week


*General expertise related to computer support. *Installation and support of software, PC's, printers and other peripherals. *Analyze problems, recommend solutions, and document actions taken. *Ability to handle walk-in questions related to technology or provide directions to available resources. *Use free time not needed to fulfill the above duties to do self-training to develop knowledge and skills related to the position. *Cross-train in library services. Assisting students, faculty, and staff with searching for, locating, and checking our library materials (digital and physical) *Assist with other tasks and projects as assigned.


Intermediate knowledge of computer equipment and related software. Ability to problem solve computer related issues, install computer hardware and software, and maintain a positive customer service environment. Must have excellent customer services skills. On time for scheduled shifts. Courteous to students, faculty and staff. Communicate in person, via phone, and/or email when issues occur. Self-driven and able to work independently.

How to Apply

E-mail: Jacki Anderson at