Work Study Jobs
Job Location
Jacki Anderson
Help Desk Manager
507-433-0605
jacki.anderson@riverland.edu
On-Campus
Austin East
Technology & Learning Resources
Job Title
Workstation Support Assistant
Work Type
Monday, Tuesday, Wednesday, Thursday, Friday
10-15 hrs per week Hours per week
Description
*General expertise related to computer support. *Installation and support of software, PC's, printers and other peripherals. *Analyze problems, recommend solutions, and document actions taken. *Ability to handle walk-in questions related to technology or provide directions to available resources. *Use free time not needed to fulfill the above duties to do self-training to develop knowledge and skills related to the position. *Cross-train in library services. Assisting students, faculty, and staff with searching for, locating, and checking our library materials (digital and physical) *Assist with other tasks and projects as assigned.
Skills
Intermediate knowledge of computer equipment and related software. Ability to problem solve computer related issues, install computer hardware and software, and maintain a positive customer service environment. Must have excellent customer services skills. On time for scheduled shifts. Courteous to students, faculty and staff. Communicate in person, via phone, and/or email when issues occur. Self-driven and able to work independently.