Description - Riverland

Medical Receptionist

Would you like to be part of a support team for medical personnel?

The Medical Receptionist certificate program is designed to prepare students for entry-level employment. You will learn how to perform duties such as handling phone calls in both emergency and non-emergency cases, scheduling appointments, keyboarding and other computer work, filing, mail and phone duties along with greeting patients and visitors.

This program introduces students to the medical environment with classes on medical terminology, medical office procedures and an introduction to medical transcription. This “Laptop Advantage” program provides hands-on training with computer equipment and software you are likely to use in the workplace. Medical receptionists play an important role on medical teams and have the satisfaction of helping patients and their families. 


You will enhance your employment and career opportunities by gaining familiarity with the software you are likely to use in the workplace. You will gain skill enhancement in the use of medical terminology, in business and medical office procedures, be able to demonstrate positive workplace interpersonal skills, and follow rules of required confidentiality.

Business and Office Technology Mission Statement

The Business and Office Technology Department serves its students and communities in alignment with Riverland's mission by offering current office skills training while teaching the importance of lifelong learning and social responsibility. We strive to meet the needs of our communities through open communication with our students and advisory committees and by offering a supportive environment that provides accessibility to state-of-the-art technology while students acquire the technical, general education, and personal skills training that employers require.

Employment Outlook

Graduates will find a variety of job options including work in private clinics, group practices, hospitals, nursing homes, therapy centers, research institutions, public health institutions and insurance companies. Note that some employers offer tuition reimbursement programs.

Last Updated: December 12, 2017

    Quick Facts
  • Certificate
  • 28 Credits | Two Semesters
  • Location: Albert Lea, Online Course(s)
  • Offering: Fall, Spring

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