Medical Receptionist - Riverland

Medical Receptionist

The Medical Receptionist certificate program is designed to prepare students for entry-level employment. You will learn how to perform duties such as handling phone calls in both emergency and non-emergency cases, scheduling appointments, keyboarding and other computer work, filing, mail and phone duties along with greeting patients and visitors.

This program introduces students to the medical environment with classes on medical terminology, medical office procedures and an introduction to medical transcription. This “Laptop Advantage” program provides hands-on training with computer equipment and software you are likely to use in the workplace. Medical receptionists play an important role on medical teams and have the satisfaction of helping patients and their families. 

What will I study?

Program Outcomes
  • Follow rules of required confidentiality.
  • Demonstrate positive workplace interpersonal skills.
  • Gain skills in business and medical office procedures .
  • Demonstrate security awareness implications in creating the culture and climate necessary for an effective security policy.
  • Gain skill enhancement in the use of medical terminology.
  • Enhance employment and career opportunities by gaining familiarity with the software used in the workplace.
Course Listings
  • Keyboarding I
  • Proofreading
  • Introduction to Computer


Perform secretarial tasks in hospitals, clinics, or laboratories.

Career Outlook

This career is seeing very high growth compared to other careers.

There will be a need for about 17,197 new Medical Secretaries to meet market demand between 2018-2028. This includes the demand due to replacement (workers leaving the occupation or retiring) as well as growth.

(source: Minnesota State CAREERwise Education)

Typical Work Tasks
  • Operate computers or computerized equipment.
  • Interview employees, customers, or others to collect information.
  • Maintain financial or account records.
  • Maintain medical records.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Transcribe spoken or written information.
  • Compile data or documentation.
  • Prepare business correspondence.
  • Send information, materials or documentation.
  • Relay information between personnel.

(source: Minnesota State CAREERwise Education)

Job Title Examples
  • Health Unit Coordinator
  • Medical Receptionist
  • Patient Relations Representative (PRR)
  • Front Office Manager
  • Medical Office Specialist
  • Office Manager
  • Patient Coordinator
  • Receptionist
  • Unit Support Representative 

(source: Minnesota State CAREERwise Education)


The college offers several scholarships for students to help with the cost of their education.

Next Steps..

Want to learn more about Riverland Community College? For more information about Riverland or to request program-specific materials, please complete the request information form

Last Updated: December 12, 2017

    Quick Facts
  • Certificate
  • 28 Credits | Two Semesters
  • Location: Albert Lea, Online Course(s)
  • Offering: Fall, Spring

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