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SMGT1000  Principles of Supervisory Leadership  (3  Credits)  
Increase your potential in using effective supervisory skills. Learn skills you will need to lead in the new millennium; give constructive feedback, create a climate of motivation, delegate to enhance employee ownership and commitment, communicate performance expectations, give effective performance appraisals, select employees that fit job requirements and company philosophy, convoy business integrity. Prereq: None (3Cr - 3 lect, 0 lab)

SMGT1010  Interpersonal Skills At Work  (1  Credits)  
Master the skills you need to generate enthusiasm, enlist cooperation, and bring out the best in others. This course is to provide understanding and practice of effective verbal communication, and to improve supervisory skills in giving feedback and handling emotional behavior. Prereq: None. (1Cr - 1 lect, 0 lab)

SMGT1020  Leadership Development  (2  Credits)  
This course provides the learner with leadership concepts and tools to enhance and improve their ability to motivate and positively influence others. Emphasis will be placed on creating positive and powerful relationships based on principles and values. In addition to leadership concepts and skills, the ethical considerations of leadership will be discussed. Students will participate in team projects, small group discussions, and will complete a personal leadership action plan as one of the required course outcomes. Prereq: None. (2Cr - 2 lect, 0 lab)

SMGT1025  Community Leadership  (3  Credits)  
This course introduces students to a variety of both personal and community leadership traits, styles, challenges and issues within the community they live and work. This course is designed to enable students to learn about community resources, values, strengths, weaknesses, and challenges. A learning experience geared toward providing an intense look at the business community, politics, education, quality of life, health care, human services, law, media, diversity, and/or other topics inherent in the community will be provided. Opportunities are provided for students to exchange ideas, build networks and begin the process of identifying and solving important community issues. (3Cr - 3 lect, 0 lab)

SMGT1030  Work Ethics  (1  Credits)  
This course helps students focus on how ethics and values influence their skills as supervisors. Students learn what ethics and values are and how ethics and values influence the outcomes of the decisions they make on the job. Students also learn how to identify ethical problems, analyze these problems and work toward solutions using the RESOLVED Strategy of Ethical Decision Making. This course will also identify supervisory strategies to motivate employees and the role ethics and values play in the outcome of these strategies. Prereq: None. (1Cr - l lect, 0 lab)

SMGT1040  Managing Change  (1  Credits)  
This course provides practical applications for creating the right kind of change in any organization. Participants will develop an awareness of the major sources and benefits of change. Learn to become a change leader by effectively dealing with changing social, political, legal, technological and managerial environments. Prereq: None. (1Cr - 1 lect, 0 lab)

SMGT1050  Conflict Resolution  (1  Credits)  
This course presents concepts that can be applied in any situation where negotiation is a method by which issues are resolved. Everyone needs to know how to negotiate in all areas of their lives, but this skill is especially essential for supervisory or management personnel for the success of their departments and ultimately, their careers. Prereq: None. (1Cr - 1 lect, 0 lab)

SMGT1060  Strategies for Personal Effectiveness  (1  Credits)  
Tools and strategies to increase personal productivity, more effectively solve problems and develop strong personal and professional relationships. The course is based on habits that, once learned and practiced, can become powerful forces in creating and nurturing quality relationships with others. Prereq: None. (1Cr - 1 lect, 0 lab)

SMGT1200  Quality & Productivity Improvement  (2  Credits)  
This course is designed for individuals and organizations interested in improving the quality of their products and services, their productivity and profitability. Prereq: None. (2Cr - 2 lect, 0 lab)

SMGT1210  Problem Solving/Decision Making  (2  Credits)  
Organizational problem solving and improved decision making. Students will practice creative problem solving techniques on real problems. Prereq: None. (2Cr - 2 lect, 0 lab)

SMGT1220  Work Teams  (1  Credits)  
This course is concerned primarily with how to build and maintain synergism in the relationships among project teams and/or self-managing work teams. A secondary emphasis is on the emerging importance and use of self-managing work teams in organizations. Prereq: None (1Cr - 1 lect, 0 lab)

SMGT1230  Planning & Project Management  (1  Credits)  
Students will learn how to construct and use several project planning and control tools such as Critical Path Method (CPM), Activity Flow Network, Slack Time calculations and Gantt charts. Students will plan a relevant personal/work project using three tools. Prereq: None. (1Cr - 1 lect, 0 lab)

SMGT1240  Meeting Management  (1  Credits)  
An opportunity to learn concrete organizing, planning and communication skills that will help you turn a mediocre meeting into a meeting that really gets results. Prereq: None. (1Cr - 1 lect, 0 lab)

SMGT1250  Managing Customer Service  (1  Credits)  
Learn how businesses are increasing profitability through a process of assessment of customer needs and changing expectations. Learn critical elements in supervising others and motivating employees to service excellence. Use tools of measurement in customer service for both "internal" and "external" customers. This course is for people serving customers in both private businesses and public agencies. Prereq: None. (1Cr - 1 lect, 0 lab)

SMGT1260  Time Management  (1  Credits)  
This course identifies time management principles that will allow you to gain control of your time and personal life...so you can think, plan, set priorities, concentrate your energies, achieve your goals and bring your work and personal life into balance and harmony. Prereq: None. (1Cr - 1 lect, 0 lab)

SMGT1270  Creativity & Innovation  (1  Credits)  
You will learn to "tune in" to your innate creativity, which can help launch major projects or untangle difficult situations. It will provide you with fresh insight and new perspective on even the most routine elements of your job. It will also enable you to view problem solving as a creative opportunity. Prereq: None. (1Cr - l lect, 0 lab)

SMGT1280  Lead Auditory Training with AS9100 Aerospace Auditor Certification  (5  Credits)  
This course is designed to prepare and examine candidates to meet all requirements to achieve qualification as a RAB Certified Aerospace Auditor. Lead Auditor Training for the RAB Certified Aerospace Auditor is focused on the learning, development and assessment of the auditor candidates. Advisement, correction, discussion, interaction, information transfer and application of skills are the focus of the training session.(5 Cr - 3 lect, 0 lab, 2 OJT) Prerequisite: None

SMGT1281  RABQSA-Certified ISO9001:2000 Lead Auditor Training with AIAG ISO/TS 16949:  (3  Credits)  
This 5-day course provides a practical understanding of ISO/TS 16949:2002 by focusing on the automotive process approach, changes to the Technical Specification, and how both impact auditing practices. Included is detailed instruction on key/core processes, a review of the automotive process-approach auditing methodology utilized in the Certification Body auditor training, and a simulated audit to refine your newly acquired auditing knowledge and skills. In addition, students will link the Technical Specification to the Core Tools Reference Manuals: FMEA, PPAP, MSA and SPC. APQP is now integrated into the Technical Specification as part of product realization. (3 Cr - 3 lect, 0 lab) Prerequisite: None

SMGT1282  Lead Auditor-Aerospace (w/o OJT)  (3  Credits)  
This course is designed to prepare and examine candidates to meet classroom requirements pursuant to qualification as a RABQSA Certified Aerospace Auditor. Lead Auditor Training for the RABQSA Certified Aerospace Auditor is focused on the learning, development and assessment of the auditor candidates. Advisement, correction, discussion, interaction, information transfer and application of skills are the focus of the training session. Trainer evaluations of the auditor candidates' performance and understanding are directed toward improving candidates' performance and understanding, as well as determining the candidates' certification status. Final evaluations of the candidates are determined by a candidate's performance on the written exam and the composite of performance evaluations during the certification session. This course differs from the 5-credit SMGT 1280 in that this course does not include the OJT audit segment. (3 Cr - 3 lect, 0 lab) Prerequisite: None

SMGT1283  Associate Auditor  (2  Credits)  
This 3-day course provides a practical understanding of ISO/TS 16949:2002 by focusing on the automotive process approach, changes to the Technical Specification, and how both impact auditing practices. Included is detailed instruction on key/core processes, sub-processes, and management processes, a review of the automotive process-approach auditing methodology utilized in the Certification Body auditor training, and a simulated audit to refine your newly acquired auditing knowledge and skills. Students will leave with the skills and knowledge to conduct an internal audit or a process-based system. (2 Cr - 2 lect, 0 lab) Prerequisite: None

SMGT1400  Performance Management  (1  Credits)  
This course examines procedures for setting standards, measuring results and discussing performance. It provides a supervisory approach for performance appraisals based on preparation and technique. Practical application of procedures will be conducted through skill practices. Prereq: None. (1Cr - 1 lect, 0 lab)

SMGT1410  Coaching  (1  Credits)  
This course will provide students with skills necessary to coach, mentor, tutor, council, and confront performance in order to help employees become more committed to performance objectives and increase productivity. The students will practice setting, communicating, and coaching to performance expectations. Prereq: None. (1Cr - 1 lect, 0 lab)

SMGT1420  Managing A Diverse Workforce  (1  Credits)  
Diversity in culture, sex, age, race and ability will be the chief characteristics of the workplace of the future. Managing a Diverse Workforce seeks to prepare managers to utilize this diversity for greater effectiveness and employer/employee satisfaction. The main objective is to assist management in elimination of existing barriers affecting equal access, professional growth and mobility, which will enable every employee to reach their potential in today's diversified workforce. Prereq: None. (1Cr - 1 lect, 0 lab)

SMGT1430  Employment Law  (1  Credits)  
This course covers legalities facing supervisors in executing their responsibilities. It addresses what supervisors need to do in practical day-to-day endeavors to avoid legal infractions and violations. Prereq: None. (1Cr - 1 lect, 0 lab)

SMGT1440  Employee Selection  (1  Credits)  
This course will develop skills for supervisors in conducting effective interviews for making the best selection of candidates. The issues of legality, objectivity and fairness are examined. Practical application of techniques will be featured. Prereq: None. (1Cr - 1 lect, 0 lab)

SMGT1450  Employee Training  (2  Credits)  
This course provides students with the skills and strategies necessary to assess training needs, design and prepare a trainer plan, deliver a training session and assess transfer of training. Students will participate in application projects as required course outcomes. Prereq: None. (2Cr - 2 lect, 0 lab)

SMGT1460  Stress Management/Wellness  (1  Credits)  
Learn the causes of stress and identify the most common stress warning signs. In addition to practicing techniques for controlling stress, you will calculate your stress inventory and develop a stress-relief plan for yourself and a wellness plan for your organization. Prereq: None. (1Cr - 1 lect, 0 lab)

SMGT1470  Safety & Compliance Management  (1  Credits)  
Supervisor responsibility in safety training, industrial hygiene, motivation, enforcement and compliance. Focus on safety problems, risk management and accident prevention in the work environment. Prereq: None. (1Cr - 1 lect, 0 lab)

SMGT1480  Employee Assistance Issues  (1  Credits)  
Enables the supervisor to handle a suspected substance abuse problem effectively, fairly and legally. Focuses on the drug and alcohol abuse, AIDS in the workplace and clinical depression. Prereq: None. (1Cr - 1 lect, 0 lab)

SMGT1500  Lead Auditor-Automotive  (3  Credits)  
This 5-day course provides a practical understanding of ISO/TS 16949:2002 by focusing on the automotive process approach, changes to the Technical Specification, and how both impact auditing practices. Included is detailed instruction on key/core processes, a review of the automotive process-approach auditing methodology utilized in the Certification Body auditor training, and a simulated audit to refine your newly acquired auditing knowledge and skills. In addition, students will link the Technical Specification to the Core Tools Reference Manuals: FMEA, PPAP, MSA and SPC. APQP is now integrated into the Technical Specification as part of product realization. (3 Cr - 3 lect, 0 lab) Prerequisite: None

SMGT1505  Associate Auditor  (2  Credits)  
This 3-day course provides a practical understanding of ISO/TS 16949:2002 by focusing on the automotive process approach, changes to the Technical Specification, and how both impact auditing practices. Included is detailed instruction on key/core processes, sub-processes, and management processes, a review of the automotive process-approach auditing methodology utilized in the Certification Body auditor training, and a simulated audit to refine your newly acquired auditing knowledge and skills. Students will leave with the skills and knowledge to conduct an internal audit or a process-based system. (2 Cr - 2 lect, 0 lab) Prerequisite: None

SMGT1510  ISO/TS (Technical Specification)  (1  Credits)  
This two-day course examines the requirements to gain an understanding of ISO/TS 16949:2002 while also providing a solid understanding of the background and intent that should affect how the Technical Specification is implemented. The training focuses on the role of the automotive process approach and how the approach applies to specific implementation issues that arise during the training. Students gain understanding and practical insight through hands-on exercises that maximize their experience with the Technical Specification. In addition, students will link the Technical Specification to the North American Automotive Core Tools Reference Manuals (APQP/PPAP, FMEA, MSA and SPC) and the North American Automotive Customer Requirements (Ford, GM and DaimlerChrysler). Prerequisite: None Not recommended or intended for QS-9000 transitions to ISO/TS 16949:2002 (1 Cr - 1 lect, 0 lab)

SMGT1515  APQP (Advanced Product Quality Planning)  (1  Credits)  
Students will gain skills needed to implement the Advanced Product Quality Planning (APQP) process, develop Control Plans and complete the Production Part Approval Process (PPAP) within their organizations. Prerequisite: None (1 Cr - 1 lect, 0 lab)

SMGT1520  Implementing FMEA (Failure Mode and Effects Analysis)  (0.5  Credits)  
Obtain skills to understand and use FMEAs and the concept of risk reduction and defect prevention. This course introduces these concepts by identification of 'things gone wrong' followed by activities designed to reduce risk. This course will help the student successfully develop and maintain design and process FMEAs for the student's company, which will include identifying and reducing risk factors. Prerequisite: Knowledge of automotive requirements recommended. (.5 Cr - .5 lect, 0 lab)

SMGT1525  MSA (Measurement System Analysis)  (0.5  Credits)  
This one-day course develops the participants' understanding of the MSA Reference Manual through group activities and individual participation. In general, attendees will gain an understanding of the MSA Reference Manual and its impact on quality systems. Participants leave with an understanding of the elements of MSA and the relationship of MSA to a quality management system. Participants also gain insight into organizational applications, categories of measurement system variation, and Gage Repeatability and Reproducibility. MSA has direct application to QS-9000, ISO/TS 16949:2002, and the TE Supplement. Pre-quisites: NoneKnowledge of automotive requirements recommended. (.5 Cr - .5 lect, 0 lab)

SMGT1530  SPC (Statistical Process Control)  (0.5  Credits)  
This one-day course develops the participants' understanding of key SPC methodologies as needed within QS-9000, ISO/TS 16949:2002, or the TE Supplement through group activities and individual participation. Attendees leave with the ability to identify the need for SPC tools within QS-9000, ISO/TS 16949:2002, or TE required activities; select the appropriate tool for an identified purpose or recognize a more complex methodology; apply the selected tool; interpret the results of the application; and make correct decisions based on the interpretation. Participants also gain an understanding of the value provided by properly applying the tools. This is not an overview/lecture course. Functional and applicable skills are learned through activities and exercises. Prerequisites: None Knowledge of automotive requirements recommended. (.5 Cr - .5 lect, 0 lab)

SMGT1535  Auditing Core Tools  (2  Credits)  
This intense 3-day, minimum 32 hour course is designed to provide students with overviews of each of the North American Automotive Core Tools (APQP/PPAP, FMEA, MSA and SPC) required by DaimlerChrysler (Chrysler Group), Ford Motor Company, and General Motors Corporation and focuses on how to audit effective compliance to these requirements. For successful completion, besides attending the course, the student is evaluated with a written examination consisting of two parts: Part 1 is a written examination consisting of multiple choice questions that test the student's knowledge (the Knowledge Examination). Part 2 is a written examination requiring essay responses that test the student's skill (the Application Examination). Students must successfully complete both Part 1 and Part 2 of the written examination for successful completion. Prerequisite: None (2 Cr - 2 lect, 0 lab)

SMGT1540  Understanding ISO/IEC 17025  (1  Credits)  
This course is intended to provide understanding of and practical application experience with the requirements of ISO/IEC 17025. Individuals, who have responsibility for the internal test laboratory or internal calibration laboratory in organizations seeking registration or transition to ISO 9001:2000 or ISO/TS 16949:2002, would benefit from this course. The managers and supervisors of internal test laboratories and internal calibration laboratories and those responsible for purchase and control of services for external test laboratories and external calibration laboratories would also benefit. The topics covered and practical application experienced would be applicable to any organization that wishes to achieve control of laboratory activities or compliance to the ISO/IEC 17025 requirements. Prerequisite: None. (1 Cr - 1 lect, 0 lab)

SMGT1545  Understanding ISO 14001  (1  Credits)  
This course will teach the concepts of ISO 14001:2004 Environmental Management System and how the standard can become a valuable part of your business management system. Engage in activities that create an understanding of each clause of the standard and the benefits of each for your organization and for you as a participant in a business management system. You will also learn to address key issues in environmental management, the benefits of an environmental management system and the ISO 14000 series. Prerequisite: None (1 Cr - 1 lect, 0 lab)

SMGT1550  Auditing 17025  (0.5  Credits)  
This one-day course is designed to provide students with a foundational understanding of auditing compliance to the ISO/IEC 17025 Standard. The course includes a simulated audit of internal test and calibration laboratories so students can develop and refine their newly acquired knowledge and skills. Prerequisite: SMGT1540 (.5 Cr - .5 lect, 0 lab)

SMGT1555  Auditing ISO 14001  (0.5  Credits)  
Acquire the skills to conduct successful internal environmental management system audits for an ISO 14001:2004 Environmental Management System. The course includes a full-simulated audit so student can develop and refine skills. Prerequisite: None Understanding of ISO 14001:2004 recommended. (.5 Cr - .5 lect, 0 lab)

SMGT1570  How To Transition to ISO/TS 16949:2002  (2  Credits)  
This 3-day, 32 hour minimum course is designed to provide students with a basic understanding of ISO/TS 16949:2002. Through individual participation and group activities, participants will gain a solid understanding of the ISO/TS 16949:2002's background, intent, and requirements. Each participant completes a gap analysis to indicate their organization's present system's status in relationship to a compliant ISO/TS 16949:2002 quality management system. Present system status provides the foundation for a focused application of required steps to implement ISO/TS 16949:2002. These steps include: key process identification, sub-process identification, management process identification, sequence, interaction and measurement. Several tools and "take-aways" are provided to assist in the implementation process. Prerequisite: None. (2 Cr - 2 lect, 0 lab) Not recommended or intended for ISO 9001/9002 transitions to ISO/TS 16949:2002

SMGT1575  Applied MSA/SPC for Practitioners  (2  Credits)  
This 3 day, 32 hour minimum course helps students learn to identify the need for SPC and MSA tools within organizations, select appropriate tools for an identified purpose, apply the selected tools, interpret the results of the application, and make logical business recommendations and decisions based on the interpretation. This is a "hands on" course, in which students must do some basic statistical calculation for each topic; and must also participate in team activities (discovery) designed to reinforce what they learn. Students should have a fundamental knowledge of mathematics at the level of first year algebra, basic calculator skills, and an understanding of the need for SPC and MSA studies in the management of successful organizations. Student should bring their preferred calculator; and also, pencils and erasers. Prerequisite: None Understanding of automotive requirements recommended. (2 Cr - 2 lect, 0 lab)

SMGT1580  Supplier Auditor Certification (AIAG ISO/TS 16949:2002)  (2  Credits)  
This 4-day course provides a practical understanding of ISO/TS 16949:2002 by focusing on the automotive process approach, changes to the Technical Specification, and how both impact auditing practices. Included is detailed instruction on key/core processes, a review of the automotive process-approach auditing methodology utilized in the Certification Body auditor training, and a simulated audit to refine newly acquired auditing knowledge and skills. In addition, students will link the Technical Specification to the North American Automotive Core Tools Reference Manuals (APQP/PPAP, FMEA, MSA and SPC) and North American Customer Requirements (Ford, GM and DaimlerChrysler). There is a written examination consisting of two parts. Part 1 is a written examination consisting of multiple choice questions that test the student's knowledge (the Knowledge Examination). Part 2 is a written examination requiring essay responses that test the student's skill (the Application Examination). Students must successfully complete both Part 1 and Part 2 of the written examination to successfully achieve AIAG ISO/TS 16949:2002 Supplier Auditor Certification. Prerequisite: None (2 Cr - 2 lect, 0 lab)

SMGT1600  Leadership 2000 Service  (3  Credits)  
This course is designed for individuals needing skills required in organizations that are fostering a collaborative environment where decision making is shared by employees and managers and where every person needs to take initiative. The course provides a foundation of one-on-one interpersonal skills, plus the enhanced skills that support team initiatives, quality improvement and process improvement efforts. Prereq: None. (3Cr - 3 lect, 0 lab)

SMGT1610  Changing Workplace Skills  (1  Credits)  
This course is designed for individuals needing skills required in organizations that are experiencing change whereby time management and positive, supportive employees are encouraged and expected. Topics include: Personal Strategies for Navigating Change, Managing Your Priorities, Coaching: Bringing out the Best in Others and Moving from Conflict to Collaboration. (1Cr - 1 lect, 0 lab)

SMGT1620  Collaborations Skills  (1  Credits)  
This course is designed for individuals needing skills required in organizations that are fostering a collaborative environment where communication skills are necessary. This course strengthens interpersonal skills. Topics include: Building a Foundation of Trust, Expressing Yourself: Presenting Your Thoughts & Ideas, Giving & Receiving Constructive Feedback and Handling Emotions Under Pressure. (1Cr - 1 lect, 0 lab)

SMGT1630  Team Initiatives  (1  Credits)  
This course is designed for individuals needing skills required in organizations that are fostering team and participative work environments. Topics include: The Leader in Each of Us, Influencing for Win-Win Outcomes, Proactive Listening and Giving Recognition. (1Cr - 1 lect, 0 lab)

SMGT1700  Lead Auditor-Aerospace  (5  Credits)  
This course is designed to prepare and examine candidates to meet all requirements to achieve qualification as a RAB Certified Aerospace Auditor. Lead Auditor Training for the RAB Certified Aerospace Auditor is focused on the learning, development and assessment of the auditor candidates. Advisement, correction, discussion, interaction, information transfer, and application of skills are the focus of the training session. Trainer evaluations of the auditor candidates' performance and understanding are directed toward improving the candidates' performance and understanding, as well as, determining the candidates' certification status. Trainers are required to make final pas/fail determinations by the end of the training session; however, during initial phases of the training, their focus is to correct, not grade. The collection of performance data in total (including corrected performance) will be used to assist the trainers to make pass/fail determinations with regard to candidates' performance and understanding. As a result, final evaluations of the candidates are determined by a candidate's performance on the written exam and the composite of continuous performance evaluations during the certification session. Prerequisite: None (5 Cr - 3 lect, 0 lab, 2 OJT)

SMGT1705  Lead Auditor-Aerospace (w/o OJT)  (3  Credits)  
This course is designed to prepare and examine candidates to meet classroom requirements pursuant to qualification as a RABQSA Certified Aerospace Auditor. Lead Auditor Training for the RABQSA Certified Aerospace Auditor is focused on the learning, development and assessment of the auditor candidates. Advisement, correction, discussion, interaction, information transfer and application of skills are the focus of the training session. Trainer evaluations of the auditor candidates' performance and understanding are directed toward improving candidates' performance and understanding, as well as determining the candidates' certification status. Final evaluations of the candidates are determined by a candidate's performance on the written exam and the composite of performance evaluations during the certification session. This course differs from the 5-credit SMGT 1700 in that this course does not include the OJT audit segment. (3 Cr - 3 lect, 0 lab) Prerequisite: None

SMGT2000  Accounting for Non-Financial Managers  (2  Credits)  
The purpose of the course is to provide students with a basic understanding of accounting for non-financial managers with emphasis on interpretation of financial statements and accounting data. Develop an understanding of basic accounting principles and concepts, learn to apply various analytical methods to many types of financial information, and familiarize yourself with financial statements and records to enable you to make proper decisions. Prereq: None. (2Cr - 2 lect, 0 lab)

SMGT2010  Statistical Process Control  (1  Credits)  
Statistical Process Control (SPC) forms the foundation for score keeping and breakthrough improvements in the product and service quality. This course is designed to have you become competent in using SPC concept and integrating them with basic tools needed to identify and eliminate special causes in quality problems. You apply the new learning to work situations and demonstrate how you applied the learning to show improvements gained. Prereq: None. (1Cr - 1 lect, 0 lab)

SMGT2020  Managing Problem Performance  (1  Credits)  
This course provides participants with a procedure to deal with individual work performance problems. It presents techniques for addressing poor performance and progressive discipline. Prereq: None (1Cr - 1 lect, 0 lab)

SMGT2030  Women's Issues in Supervision  (1  Credits)  
This course identifies work place barriers related to performance, opportunities and advancement for women in supervision. Prereq: None. (1Cr - 1 lect, 0 lab)

SMGT2040  Ergonomics the Supervisor Role  (1  Credits)  
The basic principles of ergonomics and the application of ergonomics to manufacturing and service industries. The result of this application is increased productivity and reduced on-the-job injuries. Supervisors concerned with the health, welfare, and performance of workers will learn the mechanics of the human body and use this information to design the workplace, work methods and tools with the human body in mind. Prereq: None. (1Cr - 1 lect, 0 lab)

SMGT2050  Technical Writing  (1  Credits)  
Technical Writing covers both internal and external reports used in business and industry including instructions, interoffice communications and technical reports. Students are exposed to formats, visual and documentation methods used in technical report writing. Students study writing as a process while writing technical reports. Prereq: None (1Cr - 1 lect, 0 lab)

SMGT2060  Labor Relations  (1  Credits)  
This course will provide participants with a practical understanding of how to manage an effective labor relations program. General topics include: the historic and legal context for modern labor relations; collective bargaining; contract administration; employee discipline; dispute resolution; and effective supervisory practice. Prereq: None. (1Cr - 1 lect, 0 lab)