Supervisory Management
Course Descriptions
SMGT1000  Principles of Supervisory Leadership  (3  Credits)  
This course is designed to assist the student to increase potential in using effective supervisory skills. Skills needed to lead in today's workplace such as creating positive environments, understanding a manager's role in the workplace, planning and problem solving, as well as fundamental skills in human resources are covered and introduces students to skill development in staffing, training, and motivating. Leadership awareness is an integral part of effective supervision. Leadership skills and strategies are covered. Mandatory supervisory skills such as controlling, quality assurance, and improvement strategies are studied. (3 Cr - 3 lect, 0 lab)

SMGT1010  Interpersonal Skills At Work  (1  Credits)  
This course builds the workplace skills required to generate enthusiasm, enlist cooperation, and bring out the best in others. This course provides understanding and practice in effective verbal communication and intends to enhance the supervisory skills of giving feedback and responding to emotional behavior. (1 Cr - 1 lect, 0 lab)

SMGT1015  Emotional Intelligence  (1  Credits)  
This course introduces the students to techniques to improve their relationships with others through understanding and developing their emotional intelligence. Course content will help students gain an understanding of the research that shows emotional intelligence plays a critical role in increasing productivity, performance, and satisfaction both in and outside the workplace. Emotional intelligence can be significantly improved throughout one’s life and is an important part of life-long learning. (1Cr - 1 lect, 0 lab) no pre-reqs

SMGT1020  Leadership Development  (2  Credits)  
This course introduces students to different leadership traits and styles. Students analyze many types of leaders, both traditional and contemporary. Students participate in an in-depth analysis of personal leadership styles including identifying their strengths and weaknesses. Emphasis is placed on developing individual leadership styles and on learning techniques to foster growth in others' leadership capabilities as well as applying leadership skills on the job and soliciting feedback. Strategic planning processes and the application of leadership skills to strategic planning are covered. (2 Cr - 2 lect, 0 lab)

SMGT1025  Community Leadership  (3  Credits)  
This course introduces students to a variety of both personal and community leadership traits, styles, challenges and issues within the community they live and work. This course is designed to enable students to learn about community resources, values, strengths, weaknesses, and challenges. A learning experience geared toward providing an intense look at the business community, politics, education, quality of life, health care, human services, law, media, diversity, and/or other topics inherent in the community will be provided. Opportunities are provided for students to exchange ideas, build networks and begin the process of identifying and solving important community issues. (3Cr - 3 lect, 0 lab)

SMGT1030  Work Ethics  (1  Credits)  
This course focuses on the influence of ethics and values on supervisory skills and decision-making. The relationship between ethics and values is studied. The Resolved Strategy of Ethical Decision Making is used to identify ethical dilemmas, analyze those dilemmas, and choose and defend ethical decisions in response. This course identifies supervisory strategies to motivate employees and define the role ethics and values play in the outcome of those strategies. (1 Cr - 1 lect, 0 lab)

SMGT1040  Managing Change  (1  Credits)  
This course provides practical applications for creating appropriate change in any organization. Participants develop an awareness of the major sources and benefits of change. Changing social, political, legal, technological, and managerial environments is initiated by leaders effectively managing change. The course provides supervisors to facilitate change, understand the issues, prepare for change, and help employees with change. Emphasis is placed on the practical application of the course content. (1 Cr - 1 lect, 0 lab,)

SMGT1050  Conflict Resolution  (1  Credits)  
This course presents concepts applied to conflict resolution and negotiation. The ability to resolve conflict is an essential skill for supervisory or management personnel and promotes success within organizations and enhances upward mobility in career paths. (1 Cr - 1 lect, 0 lab)

SMGT1060  Strategies for Personal Effectiveness  (1  Credits)  
This course focuses on personal excellence through positive attitudes and self empowerment. This course offers techniques and strategies to stay positive and focused in a busy, pressure-filled world. Through a process of personal exploration and growth, students discover insights about behavior and thought processes. Self-improvement strategies offer students an opportunity to gain new perspectives on their personal life and career. (1 Cr - 1 lect, 0 lab)

SMGT1070  Building Collaborative Relationships  (1  Credits)  
This course will help students gain an understanding of why some of our working relationships are highly productive, others frustrating and ineffectual and also show the student what is required by individuals to build more successful and collaborative relationships - internally in teams, across functions and departments, or externally with suppliers, customers and partners. (1Cr - 1 lect, 0 lab)

SMGT1080  Strategic Planning, Goal Setting, and Succession Planning  (1  Credits)  
This course introduces students to the components of a strategic plan and the process of strategic planning. You will learn how setting goals and managing teams is a critical part of actually getting plans implemented. Students will gain an understanding of succession planning and how it ties into a strategic plan. (1Cr - 1 lect, 0 lab)

SMGT1090  Leading Through Vision, Mission, and Values Statements  (1  Credits)  
This course introduces the opportunity to experience first-hand the power that a mission, vision, and value statements can have for leading teams, departments, and organizations. Students will look at several ways you can use mission, vision, and value statements to generate tactical plans that bring these statements to life in your organization. (1Cr - 1 lect, 0 lab)

SMGT1095  Supervisory Management – Leadership – Internship  (1  Credits)  
This course is designed to assist the student in experiencing the real-world environment that a leader is exposed to everyday in the workforce. Students will work alongside a professional for a total of 48 hours. Internship worksite must be pre-approved by the program manager or SMGT faculty. (1 Cr – 0 lect, 0 lab, 1 OTJ)

SMGT1200  Quality & Productivity Improvement  (2  Credits)  
This course is designed for individuals and organizations interested in improving the quality of products and services, as well as productivity and profitability. An overview of quality fundamentals and productivity with explanations of key quality improvement tools and techniques are covered. Participants undertake a critical examination of personal and organizational management practices through the development of a quality improvement project. (2 Cr - 2 lect, 0 lab)

SMGT1210  Problem Solving/Decision Making  (2  Credits)  
This course emphasizes the skills and resources required to solve organizational problems, make better decisions, and achieve professional and organizational goals. There is an opportunity to practice various problem solving techniques on real problems in the workplace, as well as creative and critical thinking methods. Focus is on improvement of problem solving skills on the job through practical application. (2 Cr - 2 lect, 0 lab)

SMGT1220  Work Teams  (1  Credits)  
This course focuses on building and maintaining synergism in the relationships among project teams and/or self-managing work teams. Participants are introduced to concepts that turn groups into highly productive teams and heighten performance. A secondary emphasis is on the emerging importance and use of self-managing work teams in organizations. The focus of the course is to identify the organizational needs for self-managing teams and the change needed to implement them. (1 Cr - 1 lect, 0 lab)

SMGT1230  Planning & Project Management  (1  Credits)  
This course focuses on tools for managing and controlling projects with definite beginning and ending points. Emphasis is on managing projects with many complex activities and dimensions, and/or many simultaneous activities. Students learn to construct and use several project planning and control tools such as Critical Path Method (CPM), Activity Flow Network, Slack Time calculation and Gantt charts. Student plan a relevant personal work project using these tools. This course is recognized as an Interstate Renewable Energy Council (IREC) ISPQ Accredited Training Program for curriculum covering the Job Task Analyses for Solar Photovoltaic (NABCEP). (1 Cr - 1 lect, 0 lab)

SMGT1240  Meeting Management  (1  Credits)  
This course provides an opportunity to practice effective organizing, planning and communication skills that result in effective meetings. Assisting employees to understand what to expect before, during and after meetings are also be covered. This course focuses on developing skills and increasing knowledge to enhance productivity in meetings. (1 Cr - 1 lect, 0 lab)

SMGT1250  Managing Customer Service  (1  Credits)  
This course focuses on the study of businesses relevant to increasing profitability through assessing customer needs, changing expectations, and supervising and motivating employees to service excellence. Tools of measurement in customer service for both internal and external customers are also covered as well as critical elements of serving customers in both private businesses and public agencies. Understanding customer-driven service quality and how to apply the concept in the workplace are included. (1 Cr - 1 lect, 0 lab,)

SMGT1260  Time Management  (1  Credits)  
This course focuses on identifying time management principles. Students think, plan, prioritize, concentrate energies, achieve goals, and bring work and personal life into balance and harmony. Identifying personal time wasters and developing your own time management plan are included. (1 Cr - 1 lect, 0 lab)

SMGT1270  Creativity & Innovation  (1  Credits)  
This course is designed to inspire innate creativity to help launch major projects or untangle difficult situations. It focuses on providing fresh insight and new perspective on even the most routine elements of any job and to view problem solving as a creative opportunity. The use of creativity to provide a competitive edge leading to needed change and increased productivity is covered as well as techniques that help with idea generation and innovative solutions to problems. (1 Cr - 1 lect, 0 lab)

SMGT1280  Lead Auditory Training with AS9100 Aerospace Auditor Certification  (5  Credits)  
This course is designed to prepare and examine candidates to meet all requirements to achieve qualification as a RAB Certified Aerospace Auditor. Lead Auditor Training for the RAB Certified Aerospace Auditor is focused on the learning, development and assessment of the auditor candidates. Advisement, correction, discussion, interaction, information transfer and application of skills are the focus of the training session.(5 Cr - 3 lect, 0 lab, 2 OJT) Prerequisite: None

SMGT1281  RABQSA-Certified ISO9001:2000 Lead Auditor Training with AIAG ISO/TS 16949:  (3  Credits)  
This 5-day course provides a practical understanding of ISO/TS 16949:2002 by focusing on the automotive process approach, changes to the Technical Specification, and how both impact auditing practices. Included is detailed instruction on key/core processes, a review of the automotive process-approach auditing methodology utilized in the Certification Body auditor training, and a simulated audit to refine your newly acquired auditing knowledge and skills. In addition, students will link the Technical Specification to the Core Tools Reference Manuals: FMEA, PPAP, MSA and SPC. APQP is now integrated into the Technical Specification as part of product realization. (3 Cr - 3 lect, 0 lab) Prerequisite: None

SMGT1282  Lead Auditor-Aerospace (w/o OJT)  (3  Credits)  
This course is designed to prepare and examine candidates to meet classroom requirements pursuant to qualification as a RABQSA Certified Aerospace Auditor. Lead Auditor Training for the RABQSA Certified Aerospace Auditor is focused on the learning, development and assessment of the auditor candidates. Advisement, correction, discussion, interaction, information transfer and application of skills are the focus of the training session. Trainer evaluations of the auditor candidates' performance and understanding are directed toward improving candidates' performance and understanding, as well as determining the candidates' certification status. Final evaluations of the candidates are determined by a candidate's performance on the written exam and the composite of performance evaluations during the certification session. This course differs from the 5-credit SMGT 1280 in that this course does not include the OJT audit segment. (3 Cr - 3 lect, 0 lab) Prerequisite: None

SMGT1283  Associate Auditor  (2  Credits)  
This 3-day course provides a practical understanding of ISO/TS 16949:2002 by focusing on the automotive process approach, changes to the Technical Specification, and how both impact auditing practices. Included is detailed instruction on key/core processes, sub-processes, and management processes, a review of the automotive process-approach auditing methodology utilized in the Certification Body auditor training, and a simulated audit to refine your newly acquired auditing knowledge and skills. Students will leave with the skills and knowledge to conduct an internal audit or a process-based system. (2 Cr - 2 lect, 0 lab) Prerequisite: None

SMGT1295  Supervisory Management – Supervising and Managing – Internship  (1  Credits)  
This course assists the student in experiencing the real-world environment that a supervisor is exposed to everyday in the workforce. Students will work alongside a professional for a total of 48 hours. Internship worksite must be pre-approved by the program manager or SMGT faculty. (1 Cr – 1 lect, 0 lab, 1 OTJ)

SMGT1400  Performance Management  (1  Credits)  
This course focuses on performance management for the process of identifying, developing, and using an organization's human resources. This course includes competency models, performance plans, goal setting, performance appraisals, recognition and coaching. It provides a supervisory approach for performance appraisals based on preparation and technique. Practical applications of procedures are conducted through skill practices. Hands-on projects and cases provide practice in employee performance evaluation. (1 Cr - 1 lect, 0 lab)

SMGT1410  Coaching  (1  Credits)  
This course provides students with skills necessary to coach, mentor, tutor, counsel, and confront performance issues in order to help employees become more committed to performance objectives and increase productivity. The students practice setting, communicating, and coaching employees to performance expectations. (1 Cr - 1 lect, 0 lab)

SMGT1420  Managing A Diverse Workforce  (1  Credits)  
This course emphasizes diversity in culture, race, sex, age, and ability as some of the chief characteristics of the workplace of the future. This course prepares managers to utilize diversity for greater effectiveness as well as employer and employee satisfaction. Assisting management to eliminate existing barriers affecting equal access, professional growth, and mobility which enables every employee to reach his or her potential in today's diversified workforce is included. (1 Cr - 1 lect, 0 lab)

SMGT1430  Employment Law  (1  Credits)  
This course emphasizes the legal aspects of workplace supervision. The focus is on the legal requirements of today's workplace including executing supervisory responsibilities, avoiding legal infractions and violations, and following employer policies and procedures. Other types of legal issues that may arise in the workplace are also included. (1 Cr - 1 lect, 0 lab)

SMGT1440  Employee Selection  (1  Credits)  
This course emphasizes supervisory skills in conducting effective interviews for and selecting the best candidates. Issues such as legal requirements for hiring practices, objectivity, and fairness are examined. Practical applications of techniques are featured. Course focus is on improving interviewing skills. (1Cr - 1 lect, 0 lab)

SMGT1450  Employee Training  (2  Credits)  
This course emphasizes personnel training and development functions in organizations as well as advancement of competence in the areas of analysis, design, development, implementation, evaluation, and training. It provides the opportunity to examine training and development leadership, examine training and development needs, and identify opportunities to achieve greater productivity. Students sharpen skills in communicating job expectations, orienting new employees and providing an OJT (on the job training) demonstration. (2 Cr - 2 lect, 0 lab)

SMGT1460  Stress Management/Wellness  (1  Credits)  
This course assists supervisors to gain a better understanding of stress and its causes. Participants identify the most common stress warning signs and recognize which types of people are most susceptible to stress. In addition to practicing techniques for controlling stress, there is an opportunity to calculate a stress inventory and develop a stress-relief plan for yourself and a wellness plan for your organization. This course focuses on reducing and channeling stress towards a goal of creating healthier, happier, and more productive workers. (1 Cr - 1 lect, 0 lab)

SMGT1470  Safety & Compliance Management  (1  Credits)  
This course emphasizes supervisor responsibilities for safety training, compliance, industrial hygiene, motivation, enforcement, and compliance. It focuses on safety problems, risk management, and accident prevention in the work environment. (1 Cr - 1 lect, 0 lab)

SMGT1480  Employee Assistance Issues  (1  Credits)  
This course emphasizes skills to handle suspected substance abuse problem effectively, fairly, and legally. Focus is on understanding drug and alcohol abuse, AIDS in the workplace, family relationships, and clinical depression. This course also covers employee assistance programs and the latest research on treatment and recovery of the conditions and diseases studied. (1 Cr - 1 lect, 0 lab)

SMGT1495  Supervisory Management – Human Resource Development – Internship  (1  Credits)  
This course assists the student in experiencing the real-world environment that a human resources team member is exposed to everyday in the workforce. Students will work alongside a professional for a total of 48 hours. Internship worksite must be pre-approved by the program manager or SMGT faculty. (1 Cr – 1 lect, 0 lab, 1 OTJ)

SMGT1500  Lead Auditor-Automotive  (3  Credits)  
This 5-day course provides a practical understanding of ISO/TS 16949:2002 by focusing on the automotive process approach, changes to the Technical Specification, and how both impact auditing practices. Included is detailed instruction on key/core processes, a review of the automotive process-approach auditing methodology utilized in the Certification Body auditor training, and a simulated audit to refine your newly acquired auditing knowledge and skills. In addition, students will link the Technical Specification to the Core Tools Reference Manuals: FMEA, PPAP, MSA and SPC. APQP is now integrated into the Technical Specification as part of product realization. (3 Cr - 3 lect, 0 lab) Prerequisite: None

SMGT1505  Associate Auditor  (2  Credits)  
This 3-day course provides a practical understanding of ISO/TS 16949:2002 by focusing on the automotive process approach, changes to the Technical Specification, and how both impact auditing practices. Included is detailed instruction on key/core processes, sub-processes, and management processes, a review of the automotive process-approach auditing methodology utilized in the Certification Body auditor training, and a simulated audit to refine your newly acquired auditing knowledge and skills. Students will leave with the skills and knowledge to conduct an internal audit or a process-based system. (2 Cr - 2 lect, 0 lab) Prerequisite: None

SMGT1510  ISO/TS (Technical Specification)  (1  Credits)  
This course examines the requirements to gain an understanding of ISO/TS 16949:2002 while also providing a solid understanding of the background and intent that should affect how the Technical Specification is implemented. The focus of this course is the role of the automotive process approach and how the approach applies to specific implementation issues that arise during the training. This course is not recommended or intended for QS- 9000 transitions to ISO/TS 16949. (1 Cr - 1 lect, 0 lab)

SMGT1515  APQP (Advanced Product Quality Planning)  (1  Credits)  
This course focuses on the skills needed to implement the Advanced Product Quality Planning (APQP) process, develop Control Plans, and complete the Pre Production Approval Process (PPAP) within organizations. (1 Cr - 1 lect, 0 lab)

SMGT1520  Implementing FMEA (Failure Mode and Effects Analysis)  (0  Credits)  
This course offers students the skills to understand and use FMEAs and the concept of risk reduction and defect preventions. This course introduces these concepts by identification of failures followed by activities designed to reduce risk. Knowledge of automotive requirements recommended. (.5 Cr - .5 lect, 0 lab)

SMGT1525  MSA (Measurement System Analysis)  (0  Credits)  
This course emphasizes on the Measurement System Analysis (MSA) Reference Manual and its impact on quality systems. Also included are organizational applications, categories of measurement system variation, and Gage Repeatability and Reproducibility. MSA has direct application to QS-9000, ISO/TS 16949:2002, and the TE Supplement. Knowledge of automotive requirements recommended. (.5 Cr - .5 lect, 0 lab)

SMGT1530  SPC (Statistical Process Control)  (0  Credits)  
This course provides a practical understanding of key Statistical Process Control (SPC) methodologies within QS-9000, ISO/TS 16949:2002, or the TE Supplement. The class focuses on identifying the need for SPC tools within QS-900, ISO/TS 16949:2002, or TE required activities. The course includes selecting the appropriate tool for an identified purpose, recognizing a more complex methodology, applying the selected tool, interpreting the results of the application, and making correct decisions based on the interpretation. Knowledge of automotive requirements recommended. (.5 Cr - .5 lect, 0 lab)

SMGT1535  Auditing Core Tools  (2  Credits)  
This course is intended to provide understanding of and practical application experience with the requirements of ISO/IEC 17025. This course focuses on the personnel roles of internal test laboratories, internal calibration laboratories, external test laboratories and external calibration laboratories. (1 Cr - 1 lect, 0 lab)

SMGT1540  Understanding ISO/IEC 17025  (1  Credits)  
This course is intended to provide understanding of and practical application experience with the requirements of ISO/IEC 17025. This course focuses on the personnel roles of internal test laboratories, internal calibration laboratories, external test laboratories and external calibration laboratories. (1 Cr 1 lect, 0 lab)

SMGT1545  Understanding ISO 14001  (1  Credits)  
This course covers the concepts of ISO 14001:2004 Environmental Management System (EMS) and how the standard becomes a valuable part of business management systems. The course focuses on addressing key issues in environmental management, the benefits of an environmental management system, and the ISO 14000 series. (1 Cr - 1 lect, 0 lab)

SMGT1550  Auditing 17025  (0  Credits)  
This course provides a foundational understanding of auditing compliance to the ISO/IEC 17025 Standard. The course includes a simulated audit of internal test and calibration laboratories. Prerequisite: SMGT 1540. (.5 Cr - .5 lect, 0 lab)

SMGT1555  Auditing ISO 14001  (0  Credits)  
This course introduces the skills needed to conduct successful internal environmental management system audits for an ISO 14001:2004 Environmental Management System (EMS). A fully-simulated audit is included. (.5 Cr - .5 lect, 0 lab)

SMGT1570  How To Transition to ISO/TS 16949:2002  (2  Credits)  
This course provides students with a basic understanding of ISO/TS 16949:2002. Background on ISO/TS 16949:2002's background, intent, and requirements are included. The course includes key process identification, sup-process identification, management process identification, sequence, interaction, and measurement. Not recommended or intended for ISO 9001/9002 transitions to ISO/TS 16949:2002. (2 Cr - 2 lect, 0 lab)

SMGT1575  Applied MSA/SPC for Practitioners  (2  Credits)  
This course identifies the need for Statistical Process Control (SPC) and Measurement System Analysis (MSA) tools within organizations, select appropriate tools for an identified purpose, explain application of the selected tools, interpret the results of the application, and make logical business recommendations and decisions based on the interpretation. Basic statistical calculations are made for each topic. Students should have a fundamental knowledge of mathematics at the level of first year algebra, basic calculator skills, and an understanding of the need for SPC and MSA studies in the management of successful organizations. An understanding of automotive requirements is recommended. (2 Cr - 2 lect, 0 lab)

SMGT1580  Supplier Auditor Certification (AIAG ISO/TS 16949:2002)  (2  Credits)  
This 4-day course provides a practical understanding of ISO/TS 16949:2002 by focusing on the automotive process approach, changes to the Technical Specification, and how both impact auditing practices. Included is detailed instruction on key/core processes, a review of the automotive process-approach auditing methodology utilized in the Certification Body auditor training, and a simulated audit to refine newly acquired auditing knowledge and skills. In addition, students will link the Technical Specification to the North American Automotive Core Tools Reference Manuals (APQP/PPAP, FMEA, MSA and SPC) and North American Customer Requirements (Ford, GM and DaimlerChrysler). There is a written examination consisting of two parts. Part 1 is a written examination consisting of multiple choice questions that test the student's knowledge (the Knowledge Examination). Part 2 is a written examination requiring essay responses that test the student's skill (the Application Examination). Students must successfully complete both Part 1 and Part 2 of the written examination to successfully achieve AIAG ISO/TS 16949:2002 Supplier Auditor Certification. Prerequisite: None (2 Cr - 2 lect, 0 lab)

SMGT1600  Leadership 2000 Service  (3  Credits)  
This course is designed for individuals needing skills required in organizations that are fostering a collaborative environment where decision making is shared by employees and managers and where every person needs to take initiative. The course provides a foundation of one-on-one interpersonal skills, plus the enhanced skills that support team initiatives, quality improvement and process improvement efforts. Prereq: None. (3Cr - 3 lect, 0 lab)

SMGT1610  Changing Workplace Skills  (1  Credits)  
This course is designed for individuals needing skills required in organizations that are experiencing change whereby time management and positive, supportive employees are encouraged and expected. Topics include: Personal Strategies for Navigating Change, Managing Your Priorities, Coaching: Bringing out the Best in Others and Moving from Conflict to Collaboration. (1Cr - 1 lect, 0 lab)

SMGT1620  Collaborations Skills  (1  Credits)  
This course is designed for individuals needing skills required in organizations that are fostering a collaborative environment where communication skills are necessary. This course strengthens interpersonal skills. Topics include: Building a Foundation of Trust, Expressing Yourself: Presenting Your Thoughts & Ideas, Giving & Receiving Constructive Feedback and Handling Emotions Under Pressure. (1Cr - 1 lect, 0 lab)

SMGT1630  Team Initiatives  (1  Credits)  
This course is designed for individuals needing skills required in organizations that are fostering team and participative work environments. Topics include: The Leader in Each of Us, Influencing for Win-Win Outcomes, Proactive Listening and Giving Recognition. (1Cr - 1 lect, 0 lab)

SMGT1700  Lead Auditor-Aerospace  (5  Credits)  
This course is designed to prepare and examine candidates to meet all requirements to achieve qualification as a RAB Certified Aerospace Auditor. Lead Auditor Training for the RAB Certified Aerospace Auditor is focused on the learning, development and assessment of the auditor candidates. Advisement, correction, discussion, interaction, information transfer, and application of skills are the focus of the training session. Trainer evaluations of the auditor candidates' performance and understanding are directed toward improving the candidates' performance and understanding, as well as, determining the candidates' certification status. Trainers are required to make final pas/fail determinations by the end of the training session; however, during initial phases of the training, their focus is to correct, not grade. The collection of performance data in total (including corrected performance) will be used to assist the trainers to make pass/fail determinations with regard to candidates' performance and understanding. As a result, final evaluations of the candidates are determined by a candidate's performance on the written exam and the composite of continuous performance evaluations during the certification session. Prerequisite: None (5 Cr - 3 lect, 0 lab, 2 OJT)

SMGT1705  Lead Auditor-Aerospace (w/o OJT)  (3  Credits)  
This course is designed to prepare and examine candidates to meet classroom requirements pursuant to qualification as a RABQSA Certified Aerospace Auditor. Lead Auditor Training for the RABQSA Certified Aerospace Auditor is focused on the learning, development and assessment of the auditor candidates. Advisement, correction, discussion, interaction, information transfer and application of skills are the focus of the training session. Trainer evaluations of the auditor candidates' performance and understanding are directed toward improving candidates' performance and understanding, as well as determining the candidates' certification status. Final evaluations of the candidates are determined by a candidate's performance on the written exam and the composite of performance evaluations during the certification session. This course differs from the 5-credit SMGT 1700 in that this course does not include the OJT audit segment. (3 Cr - 3 lect, 0 lab) Prerequisite: None

SMGT2000  Accounting for Non-Financial Managers  (2  Credits)  
This course provides students with a basic understanding of accounting for non-financial managers with emphasis on interpretation of financial statements and accounting data. The course develops an understanding of basic accounting principles and concepts, applies various analytical methods to many types of financial information, and familiarizes students with financial statements and records to make proper decisions. (3 Cr - 3 lect, 0 lab)

SMGT2010  Statistical Process Control  (1  Credits)  
This course forms the foundation for score keeping and breakthrough improvements in product and service quality. It builds competence in suing Statistical Process Control (SPC) concepts and integrating them with basic tools needed to identify and eliminate special cause in quality problems. Students apply skills to work situations and demonstrate application to show improvement. (1 Cr - 1 lect, 0 lab)

SMGT2020  Managing Problem Performance  (1  Credits)  
This course provides participants with a procedure to deal with individual work performance problems. It presents techniques for addressing poor performance and progressive discipline. Prereq: None (1Cr - 1 lect, 0 lab)

SMGT2030  Women's Issues in Supervision  (1  Credits)  
This course identifies work place barriers related to performance, opportunities and advancement for women in supervision. Prereq: None. (1Cr - 1 lect, 0 lab)

SMGT2040  Ergonomics the Supervisor Role  (1  Credits)  
This course reduces the risk of injuries due to poor ergonomics and identifies potential problems to improve the working environment. The course covers the definition of ergonomics, the types of injuries resulting from poor ergonomics along with common injury symptoms, and the risk factors and methods for improving the ergonomics in the working environment. Conducting assessments of your work environment with the goal of identifying potential issues and recommending improvements are included. (1 Cr - 1 lect, 0 lab)

SMGT2050  Technical Writing  (1  Credits)  
Technical Writing covers both internal and external reports used in business and industry including instructions, interoffice communications and technical reports. Students are exposed to formats, visual and documentation methods used in technical report writing. Students study writing as a process while writing technical reports. Prereq: None (1Cr - 1 lect, 0 lab)

SMGT2060  Labor Relations  (1  Credits)  
This course will provide participants with a practical understanding of how to manage an effective labor relations program. General topics include: the historic and legal context for modern labor relations; collective bargaining; contract administration; employee discipline; dispute resolution; and effective supervisory practice. Prereq: None. (1Cr - 1 lect, 0 lab)