Student Success Center

Frequently Asked Questions

  1. What is the Student Success Center?
  2. What services are offered by the Student Success Center?
  3. Where is the Student Success Center located?

Tutoring

  1. How are tutors selected?
  2. Do tutors receive special training?
  3. Is there a charge for tutoring services?
  4. If I have a quick question, may I drop in or get help right away?
  5. How do I get tutoring?
  6. When is Tutoring Available?
  7. What is Drop-in Tutoring?
  8. Do I need an appointment to come to Drop-in Tutoring?
  9. What are Study Groups?
  10. Where do I go for my tutoring appointment or drop-in?
  11. How long do appointments last?
  12. How many appointments may I have a week?
  13. May I have weekly appointments for the whole semester?
  14. What should I bring to my tutoring appointment?
  15. What happens during a tutoring session?
  16. What if my class isn’t listed on the Appointment System for tutoring?
  17. What if I can’t make it to any of the available tutoring times?
  18. What if I need to cancel my appointment?
  19. Do you offer tutoring online?
  20. Do I have to use the Online Appointment System to make my tutoring appointment?
  21. Can I still get tutoring after I graduate from Riverland?

Student Success Center Online Appointment System

  1. What is the Student Success Center Online Appointment System?
  2. How do I register for the Online Appointment System?
  3. I can’t login to my account, what should I do?
  4. Why are some days/times grayed out?
  5. Why are some tutoring sessions grayed out?
  6. I can’t make an appointment on the schedule I want, why?
  7. When I try to log in, the system says I am locked out. What do I do?

Make-Up Testing

  1. Will someone let me know if I need to make up a test?
  2. Who do I talk to about making up an exam or quiz?
  3. Do I have to take my make-up test before I return to class?
  4. Where do I go to take a make-up test?
  5. When does the Student Success Center offer make-up testing?
  6. Will the Student Success Center have a copy of my test?
  7. Can someone in the Student Success Center help me if I don’t understand a question on the test?

Disability Services

  1. How do I request disability services?
  2. When should I request accommodations?
  3. What kind of documentation do I need to submit?
  4. What kind of accommodations can I receive?
  5. What kinds of accommodations are not available at the post-secondary level?
  6. What should I do if I have a concern about my accommodations?
  7. Who do I talk to if I think I have a disability?

 

1. What is the Student Success Center?

The Student Success Center provides services and assistance to all Riverland students in a welcoming environment.

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2. What services are offered by the Student Success Center?

The Student Success Center offers a wide range of support services, including:

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3. Where is the Student Success Center located?

A Student Success Center is conveniently located on each Riverland campus—in Albert Lea, Austin (West Building), Owatonna, and Online.

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Tutoring

1. How are tutors selected?

Instructors provide referrals for students they recommend to become tutors. Students may also decide on their own to serve as tutors. In either case, they must first receive an instructor’s approval and earn a B+ or higher in the course(s) they want to tutor, and complete an interview before they are hired as tutors. 

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2. Do tutors receive special training?

Once hired, all tutors must complete an initial training before they are permitted to tutor other students. Tutors also receiving ongoing trainings on how to tutor most effectively throughout their time as a tutor for the Student Success Center.

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3. Is there a charge for tutoring services?

No. Tutoring is provided as a free supplemental service designed to help currently-enrolled Riverland students succeed.

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4. If I have a quick question, may I drop in or get help right away?

If you have a quick question, first check the drop-in schedule. If a drop-in session is available for your subject, attend the session at the given location and time. Assistance is provided on a first come, first serve basis. If your subject is not available under drop-in or offered at a time that works for you, schedule an appointment for tutoring using our online appointment system or contact the Student Success Center.

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5. How do I get tutoring?

The Student Success Center offers a variety of ways to receive tutoring. The primary way to get tutoring is to schedule an appointment through our online appointment system . Log in with your StarID and password below.

StarID:


Password:


 

You can also attend any of our scheduled drop-ins, study groups, test reviews, or learning labs without making an appointment first.

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6. When is Tutoring Available?

Depending on the campus and subject of tutoring, peer tutors are available most week days from 8 a.m. to 5 p.m. Our tutors' schedules are available on our online appointment system. Our schedule of drop-in tutoring sessions can also be found here.

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7. What is Drop-in Tutoring?

Drop-in tutoring is a type of tutoring session during which a tutor is available to help throughout the session's scheduled time. Our tutors will help any student who attends the session on a first come, first serve basis.

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8. Do I need an appointment to come to Drop-in Tutoring?

No. Stop by anytime during the drop-in window for help. Our tutors will help you on a first come, first serve basis.

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9. What are Study Groups?

Study groups are organized by the Student Success Center for people in specific classes. Study groups are led by one of our peer tutors who is also in the class. The tutor's role is to facilitate the group, not to tutor the subject.

No appointments are needed for study group sessions, so just stop by to study with your classmates!

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10. Where do I go for my tutoring appointment or drop-in?

All tutoring appointments and drop-in sessions have the location listed on the online appointment system under the name of the tutor. If you are in doubt, come to the Student Success Center on any campus for your appointment, and staff will direct you to your appointment location.

Most tutoring appointments are in the Student Success Center.

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11. How long do appointments last?

Sessions are usually one hour long, but can last from 30 minutes to 2 hours, depending on the tutor's availability, as well as the content and delivery of the course material.

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12. How many appointments may I have a week?

Subject to tutor’s availability, you may have up to five hours of tutoring per week, per subject. If you require additional tutoring beyond that, contact the Student Success Center and we will work with you to get the help you need.

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13. May I have weekly appointments for the whole semester?

Yes! Subject to tutor’s availability, you may schedule appointments for several weeks in advance. Many students arrange weekly meeting times directly with their tutors during or after their first session.

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14. What should I bring to my tutoring appointment?

You should always come prepared to meet with the tutor. For your first session, you should bring the syllabus for the class. For all sessions, you should bring any class handouts for the assignment you need help with, any notes you have taken regarding the assignment, and the work you have already done on that assignment.

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15. What happens during a tutoring session?

At the beginning of your first session, you will also be asked to complete a very brief intake which will determine your preferred learning styles. This assessment can help you and your tutor best understand how to tailor your studying to help you the best.

As the session progresses, the tutor will ask questions to discover in what areas you are struggling. If you are having difficulty understanding concepts, the tutor will work with you so that you can better understand those concepts and how they apply to the work you are doing. While the session may include other interactions as part of the tutorial process, the tutor will not do the work for you. For example, if you are working on a writing assignment, the tutor will not proofread and correct your writing. Rather, the tutor might show you the kind of mistake you are making and then show you how to identify and correct that kind of error yourself.

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16. What if my class isn’t listed on the Appointment System for tutoring?

Don’t Worry! We can still help you. Contact us or stop by the Student Success Center to fill out a tutor request form for the subject or time you need and can’t find on the online appointment system. Our staff will work hard find a qualified tutor to help you with your studies.

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17. What if I can’t make it to any of the available tutoring times?

Although we offer tutoring at a lot of times convenient to most students, sometimes your busy schedule might not allow you to come for tutoring at the times we have available. If this happens, please contact us or stop by the Student Success Center to tell us what your constraints are. Our staff will work hard to work within your schedule to get you help.

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18. What if I need to cancel my appointment?

You can cancel your appointment in our online appointment system up to 1 hour before the scheduled start time. If you need to cancel your appointment closer to the start time, please contact us.

If you fail to cancel your appointment, this will be marked as a “no show” in our appointment system. If you miss two appointments this way, you will no longer be able to access our tutoring services.

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19. Do you offer tutoring online?

Yes! The Student Success Center offers several online tutoring options, listed below.

Live Online Tutoring with a Riverland Tutor!

Live online tutoring is available through our Online Appointment System by logging in above. Chat with your tutor live and collaborate on your homework, papers, and other question through an interactive white board. All you need is an internet connection.

Have a microphone or a webcam? You can also voice or video chat with your tutor in real time for a more personal connection.

Click Here for instructions on how to make your first online tutoring appointment! 


http://lib.usf.edu/tutoring/files/2011/11/smarthinking-logo.jpg

Riverland provides SmarThinking Online Services for students who are currently enrolled at Riverland Community College.  

SmarThinking provides tutoring in a wide variety of subjects ranging from English to Statistics.

If you are a current Riverland student, you may contact the Student Success Center to set up an appointment.

SMARTHINKING LOGIN     |      SMARTHINKING Student Handbook


http://www.mymcpl.org/_uploaded_resources/tutor-logo-s-blueorange.jpg

Anyone with access to the internet and the below password can use the Austin Public Library's free online tutoring between 3:00pm - 11:00pm.

Tutoring en Español is also available.

  1. Go to the Austin Public Library website.
  2. Click on the tutor.com link located on the right-hand side.
  3. Once prompted, enter the password given below.
  4. You will have the option of creating a free tutor.com account that will allow you to save material you’ve worked on as well as record which tutors you’ve worked with.
  5. Begin online tutoring services through the Austin Public Library.

Password: Homework

Hours
Tutoring is available everyday in English and en Español 3:00 PM - 11:00 PM.

Courtesy of the Austin Public Library at
http://www.austinpubliclibrary.org

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20. Do I have to use the Online Appointment System to make my tutoring appointment?

Yes. All tutoring appointments go through our online appointment system. If you are having trouble with the system or can’t find what you are looking for, please contact us.

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21. Can I still get tutoring after I graduate from Riverland?

No. Unfortunately, our funding is tied to helping current Riverland students only. You must be enrolled as a student at least part time to receive tutoring.

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Student Success Center

Online Appointment System

1. What is the Student Success Center Online Appointment System?

The Student Success Center's online appointment system (also referred to sometimes as WCOnline) is our user-friendly way for you to make an appointment for tutoring, disability accommodations testing, and make-up testing on all three campuses from anywhere, anytime.

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2. How do I register for the Online Appointment System?

You do not need to register for our online appointment system. All you have to do is log in with your StarID and password like you do any other Riverland system. The first time you log in, you will be prompted to enter some basic information. After the first time, you will go straight to schedule to make your appointment.

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3. I can’t login to my account, what should I do?

If you can’t log in to your account for whatever reason, feel free to contact us anytime.

If you have forgotten your password, you will have to recover it through the StarID website.

If you have been locked out of the system, wait 15 minutes and try logging in again. If you still can’t log in, contact us for assistance.

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4. Why are some days/times grayed out?

Days and times that have already passed will be grayed out. Since you must schedule certain kinds of appointments, such as individual tutoring appointments, at least 24 hours in advance, the times that are closer than 24 hours ahead will also be grayed out.

You can still come to any drop-in tutoring or study group session that is grayed out on the schedule!

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5. Why are some tutoring sessions grayed out?

All drop-in tutoring and study group sessions will appear grayed out in our online appointment system, because you cannot schedule appointments ahead of time for those appointments. For those sessions, all you need to do is come during any of the available time to get help!

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6. I can’t make an appointment on the schedule I want, why?

If you cannot make an appointment, you may be trying to make the appointment after the schedule is available to make appointments. For example, on the tutoring schedules, you cannot make your appointment less than 24 hours in advance.

You also cannot make appointments for any drop-in tutoring or study group sessions. You can just come to those sessions anytime during the available window of time.

If you feel you should be able to make an appointment but still can’t, please contact us.

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7. When I try to log in, the system says I am locked out. What do I do?

If you get a message that says you have been locked out of our online appointment system, wait 15 minutes and try logging in again. You may have been locked out for trying the wrong password too many times. If you still cannot log in after 15 minutes, contact us for help.

If you miss 2 appointments, you will be locked out of the system permanently. Contact us to gain access to our online appointment system again.

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Make-Up Testing

1. Will someone let me know if I need to make up a test?

It is your responsibility to find out if your have missed a test and find out if the instructor will allow a make-up test. If you plan to miss the test, contact your instructor ahead of time.  (Faculty contact information is listed on the course syllabus and on the Riverland Homepage under “Directory” at the top.) 

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2. Who do I talk to about making up an exam or quiz?

You should first contact your instructor to see if you are allowed to make up a test. If you are allowed to take a make-up test, you have the option of taking your test in the Student Success Center during regular make-up testing hours or with your instructor. Go to the make-up test page for directions on scheduling your make-up test.

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3. Do I have to take my make-up test before I return to class?

You should ask your instructor if there is a deadline for making-up the test. Often, an instructor will discuss test questions during the following class session. If you have missed a test, you may not be allowed in class during this discussion.

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4. Where do I go to take a make-up test?

If you are allowed to take a make-up test, you can take your test in the Student Success Center during the regular make-up test hours. Go to the make-up test page for directions on scheduling your make-up test. If you are unable to test during this time, you will need to take your test in the Student Success Center on another campus or make arrangements with your instructor.

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5. When does the Student Success Center offer make-up testing?

Each campus has a different make-up testing schedule.

Albert Lea Campus

Schedule a Make-Up Test appointment using our online appointment system then select the “Albert Lea Make-Up Testing.” (Register for the our online scheduling system by selecting the “Click here to register” option.) Or call Erin McCormick-Lee at 507-379-3341.

Austin Campus

Tuesdays 9:00 AM – 11:00 AM

Fridays  1:00 PM – 3:00 PM 

Students must schedule their make-up test using our online appointment system then select the “Austin Make-Up Testing.”  (Register for our online scheduling system by selecting the “Click here to register” option.)

Owatonna Campus

Schedule a Make-Up Test appointment using our online appointment system then select the “Owatonna Make-Up Testing.”  (Register for the our online scheduling system by selecting the “Click here to register” option.)  Or call Attina Earl at 507-431-2206.

NOTE: You must have your instructor’s permission to take a “Make-Up Test” and request your instructor to provide the Student Success Center with a copy of the test or the test password.

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6. Will the Student Success Center have a copy of my test?

You must make arrangements with your instructor to provide the Student Success Center on your campus with a copy of the make-up test or the test password. 

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7. Can someone in the Student Success Center help me if I don’t understand a question on the test?

Instructors provide ‘Proctoring Instructions’ for each test.  The Student Success Center staff cannot assist testers beyond the extent of those instructions. 

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Disability Services

1. How do I request disability services?

New or current students may submit a request for disability services by following these steps.

  1. Complete this Initial Contact form http://www.riverland.edu/success-center/AccomRequestReturningStudentForm2010.pdf and email it to Sharon.Stiehm@riverland.edu or bring it to one of our campuses and RCC staff will forward it for you.
  2. Send disability documentation to…
                Mail:    Riverland Community College
                             Sharon Stiehm
                             Disability Service Office
                             1900 Eighth Avenue NW
                             Austin, MN  55912
                 Fax:    1-507-433-0524
Scan & Email:    Sharon.Stiehm@riverland.edu

Contact your healthcare provider who diagnosed your disability, the healthcare provider who is currently providing care in relation to the disability, or the last high school you attended if the you received accommodations in high school. (Request the high school send the student’s most recent “Evaluation Report.”)  Documentation Guidelines are found on our website at http://www.riverland.edu/success-center/Guidelines.cfm.

  1. Complete the Accuplacer assessment. (Contact Sharon Stiehm at 507-433-0646 if accommodations are needed for Accuplacer.)
  2. Attend a “New Student Registration” session on campus or work with a Riverland counselor or advisor to register for classes.)
  3. Contact Sharon Stiehm at 507-433-0646 to schedule an Intake Appointment two weeks after the documentation is submitted.  Call 507-433-0646 or email Sharon.Stiehm@riverland.edu to verify the Disability Service Office received the student’s documentation.

Call 507-433-0646 for additional information about disability services or if need assistance in completing the ‘Request Process.’ 

Additional information is available on our Disability Service webpage.

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2. When should I request accommodations?

The sooner, the better!  Each semester you must submit a “New Request” for accommodations. The Disability Service Office will process these requests in the order that they are received. You may submit accommodation requests any time during the semester. We will make every attempt to process late requests in a timely manner. Keep in mind some accommodations can take several weeks to process; so register for courses and submit your semester requests early!

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3. What kind of documentation do I need to submit?

The type of documentation the college needs is based on the disability. The documentation must address how the disability limits learning, participation in courses, academic programs, activities, and/or campus employment.  It may be easiest to print a copy of the “Documentation Guidelines” (http://www.riverland.edu/success-center/Guidelines.cfm) under the heading that best represents your disability; then give this information to the healthcare provider or your last high school.  If you received accommodations while attending high school, request your most recent “Evaluation Report.”

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4. What kind of accommodations can I receive?

Accommodations are individualized and intended to provide access to the institution’s programs and services. The accommodation will help minimize the impact a disability has on your academic performance without fundamentally altering the nature of a program or service. During an Intake Appointment, you and Disability Coordinator will decide which accommodations are reasonable and appropriate.

Some examples of accommodations include:

  • Adaptive Furniture
  • Alternative Format Course Materials (textbooks, tests, etc.)
  • Alternative Test Site
  • Assistive Technology
  • Extended Test Time
  • Lab Assistance
  • NoteTaking
  • Priority Registration
  • Sign-Language Interpreter
  • Special Advising

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5. What kinds of accommodations are not available at the post-secondary level?

In accordance with the law, there are some modifications a college or university will not provide as a reasonable accommodation. Examples include:

  • Personal devices such as hearing aids, wheelchairs or glasses.
  • Personal services such as personal attendants or private tutoring (Note: Free online and on-campus tutoring services are available for all Riverland students through the Student Success Center.)
  • Modifications that lower or change course or program standards.
  • Modifications that would change the essence of a program, such as allowing a student in an auto mechanics program to take a written test on repairing an engine instead of actually repairing an engine or allowing a student in a public speaking class to substitute a written paper in place of an oral presentation.
  • Services that are unduly burdensome administratively or financially.

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6. What should I do if I have a concern about my accommodations?

You should notify the Disability Services Office if accommodations do not meet the your needs.  Every attempt will be made to resolve the issue. If you are unsatisfied with the results, you may file a complaint. Complaints are treated seriously. Please check with the Disability Coordinator or Institutional Compliance Officer for information on Riverland Community College's complaint procedure. 

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7. Who do I talk to if I think I have a disability?

If you have not been formally diagnosed with a disability but are experiencing unusual difficulties with learning and successfully completing the course work, you should contact the Disability Service Office at 507-433-0646.

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Contacts

Austin:

Vicki Fisher
507-433-0356 

Sharon Stiehm
507-433-0646

Carol Robison
507-433-0646


Albert Lea:

Erin McCormick-Lee
507-379-3341


Owatonna:

Attina Earl
507-431-2206