| Conflict Resolution |
| Conflict resolution presents concepts that can be applied in any situation where negotiation is the method by which issues are resolved. Everyone needs to know how to resolve conflict in all areas of their lives, but this skill is especially essential for supervisory or management personnel for the success of their departments, their organizations, and their careers. (1Cr - 1 lect, 0 lab) Contact Vicki Lunning for additional information.
|
| Date(s) |
Time |
Location |
| 11/01/08 - 11/01/08 |
8:00 AM - 5:00 PM |
Albert Lea |
|
| Interpersonal Skills |
| Master the skills you need to generate enthusiasm, enlist cooperation, and bring out the best in others. This course is to provide understanding and practice of effective verbal communication, and to improve supervisory skills in giving feedback and handling emotional behavior. (1 Cr - 1 lect, 0 lab) Contact Vicki Lunning for more information. |
| Date(s) |
Time |
Location |
| 09/06/08 - 09/20/08 |
8:00 AM - 2:00 PM |
Albert Lea |
| 09/20/08 |
8:00 AM - 2:00 PM |
Albert Lea |
|
| Leadership Development |
| This course introduces students to a variety of leadership traits and styles. Students will analyze and become familiar with a variety of leaders, both traditional and contemporary. Students will participate in an in-depth analysis of their own leadership styles and identify their strengths and weaknesses. Attention will be focused on developing their own leadership styles and on learning techniques to foster growth in other’s leadership capabilities. Students will be encouraged to apply their leadership skills on the job and receive feedback. Additionally, students will be introduced to strategic planning processes and encouraged to apply their leadership skills to such a process. (2Cr - 2 lect, 0 lab) Contact Vicki Lunning for registration information. |
| Date(s) |
Time |
Location |
| 11/03/08 - 12/08/08 |
6:00 PM - 9:00 PM |
Owatonna |
|
| Managing Change |
| This course provides practical applications for creating the right kind of change in any organization. Participants will develop an awareness of the major sources and benefits of change. Learn to become a change leader by effectively dealing with changing social, political, legal, technological, and managerial environments. This course will provide a method for supervisors to facilitate change by understanding the issues, preparing and helping people through changing situations. Emphasis will be on the practical application of the course content (1 Cr - 1 lect, 0 lab)
Contact Vicki Lunning for more information. |
| Date(s) |
Time |
Location |
| 10/25/08 - 10/25/08 |
8:00 AM - 5:00 PM |
Albert Lea |
|
| Managing Customer Service |
| Learn how businesses are increasing profitability through a process of assessment of customer needs and changing expectations. Learn critical elements in supervising others and motivating employees to service excellence. Use tools of measurement in customer service for both internal and external customers. This course is for people serving customers in both private businesses and public agencies. the focus of the course is to understand customer driven service quality and how to apply the concept in the workplace. (1 Cr - 1 lect, 0 lab) Contact Vicki Lunning for additional information. |
| Date(s) |
Time |
Location |
| 03/29/08 - 03/29/08 |
8:00 AM - 5:00 PM |
Albert Lea Campus |
|
| Meeting Management |
| This course provides an opportunity to learn effective organizing, planning and communication skills that will produce valuable meetings. Learn how to help employees understand what to expect before, during and after meetings This course will focus on developing your skills and increasing your knowledge to make the meetings you run and/or attend more productive (1 Cr - 1 lect). For more information, contact Vicki Lunning. |
| Date(s) |
Time |
Location |
| 12/06/08 - 12/06/08 |
8:00 AM - 5:00 PM |
Albert Lea |
|
| Performance Management |
| Performance management is an umbrella term for the process of identifying, developing, and using an organization’s human resources. This process includes competency models, performance plans, goal setting, performance appraisals, recognition and coaching. It provides a supervisory approach for performance appraisals based on preparation and technique. Practical application of procedures will be conducted through skill practices. Hands on projects and cases will provide practice in employee performance evaluation. Students. (1 Cr - 1 lect, 0 lab) Contact Vicki Lunning for more information. |
| Date(s) |
Time |
Location |
| 08/04/08 - 08/11/08 |
5:30 PM - 10:00 PM |
Owatonna Campus |
| 08/11/08 |
5:30 PM - 10:00 PM |
Owatonna Campus |
|
| Principles of Supervisory Leadership |
| Increase your potential in using effective supervisory skills. Learn skills you will need to lead in today’s workplace such as creating positive environments, understanding a manager’s role in the workplace, planning and problem solving. Fundamental skills in human resources will be covered and will introduce students to skill development in staffing, training and motivating. Leadership awareness is an integral part of effective supervision. Leadership skills will be covered in brief, along with leadership strategies. Lastly, mandatory supervisory skills such as controlling, quality assurance, and improvement strategies will be studied. (3 Cr - 3 lect, 0 lab)
Contact Vicki Lunning for more information. |
| Date(s) |
Time |
Location |
| 08/25/08 - 10/27/08 |
6:00 PM - 9:00 PM |
Owatonna |
|
| Problem Solving/Decision Making |
| This course will provide participants with the skills and resources to solve organizational problems, make better decisions, and achieve professional and organizational goals. The opportunity will be provided to practice various problem solving techniques on real problems in the workplace. Participants will learn methods for thinking about problems more creatively. Focus is on improvement of problem solving skills on the job through practical application. (2Cr - 2 lect, 0 lab) Contact Vicki Lunning for additional information. |
| Date(s) |
Time |
Location |
| 09/11/08 - 10/09/08 |
6:00 PM - 9:00 PM |
Owatonna Campus |
|
| Safety and Compliance Management |
| Supervisors responsibility in safety training, industrial hygiene, motivation, enforcement and compliance. Focus on safety problems, compliance, risk management and accident prevention in the work environment. (1 Cr - 1 lect, 0 lab) Contact Vicki Lunning for more information.
|
| Date(s) |
Time |
Location |
| 07/21/08 - 07/28/08 |
5:30 PM - 10:00 PM |
Owatonna Campus |
| 07/28/08 |
5:30 PM - 10:00 PM |
Owatonna Campus |
|
| Strategies for Personal Effectiveness |
| Tools and strategies to increase personal productivity, more effectively solve problems and develop strong personal and professional relationships. The course is based on habits that, once learned and practiced, can become powerful forces in creating and nurturing quality relationships with others. Contact Vicki Lunning for additional information. |
| Date(s) |
Time |
Location |
| 11/15/08 - 11/22/08 |
8:00 AM - 2:00 PM |
Albert Lea |
| 11/22/08 |
8:00 AM - 2:00 PM |
Albert Lea |
|
| Stress Management/Wellness |
| This course will help supervisors gain a better understanding of stress and understand the causes of stress. Participants will be better able to identify the most common stress warning signs and recognize which types of people may be most susceptible to stress. In addition to practicing techniques for controlling stress, you will calculate your stress inventory and develop a stress-relief plan for yourself and a wellness plan for your organization. This course focuses on how to reduce stress and channel stress to help lead happier, healthier and more productive lives. (1 Cr - 1 lect, 0 lab) Contact Vicki Lunning for more information. |
| Date(s) |
Time |
Location |
| 07/19/08 - 07/19/08 |
8:00 AM - 5:00 PM |
Albert Lea Campus |
|
| Time Management |
| Identify time management principles that will allow you to gain control of your time and your life. Learn how to think, plan, prioritize, concentrate your energies, achieve your goals and bring your work and personal life into balance and harmony. This course will focus on identifying personal time wasters and developing your own time management plan. (1Cr - 1 lect, 0 lab)Contact Vicki Lunning for more information. |
| Date(s) |
Time |
Location |
| 12/20/08 - 12/20/08 |
8:00 AM - 5:00 PM |
Albert Lea |
|
| Work Ethics |
| This course will help students to focus on how ethics and values influence their skills as supervisors. Students will learn what ethics and values are, and how ethics and values influence the outcomes of the decisions they make on the job. Student will learn to identify ethical problems, analyze those problems, and work toward solutions using strategies for ethical decision making. This course will also identify supervisory strategies to motivate employees and the role ethics and values play in the outcome of those strategies. (1Cr -1 lect, 0 lab)Contact Vicki Lunning for additional information.
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| Date(s) |
Time |
Location |
| 10/04/08 - 10/04/08 |
8:00 AM - 5:00 PM |
Albert Lea |
|
Connections