Riverland Training and Development

RTD Upcoming Events

Positive Pressure Attack:  Theory and Application

Managing Customer Service
February 18 - March 12
Learn how businesses are increasing profitability through a process of assessment of customer needs and changing expectations. Learn critical elements in supervising others and motivating employees to service excellence. Use tools of measurement in customer service for both internal and external customers. This course is for people serving customers in both private businesses and public agencies. the focus of the course is to understand customer driven service quality and how to apply the concept in the workplace. (1 Cr - 1 lect, 0 lab) Contact Vicki Lunning for additional information.
Date(s) Time Location
02/18/10 - 03/12/10 12:00 AM - 12:00 AM ONLINE