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Course Descriptions

Leadership, Communication, Management
Quality & Productivity Improvement
2 Credit(s)
Hour(s)

This course is designed for individuals and organizations interested in improving the quality of their products and services, their productivity and profitability. An overview of quality fundamentals and productivity with explanations of key quality improvement tools and techniques will be covered. Participants will undertake a critical examination of personal and organizational management practices through the development of a quality improvement project. ( 2Cr - 2 lect, 0 lab) Contact Vicki Lunning for additional information.

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Riverland Community College • 800-247-5039 • TDD 800-627-3529
Albert Lea Campus
2200 Riverland Drive
Albert Lea, MN 56007
507-379-3300
Austin Campus
1900 Eighth Avenue NW
Austin, MN 55912
507-433-0600
Owatonna College & University Center
965 Alexander Drive SW
Owatonna, MN 55060
507-455-5880
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