Supervisory Management - Quality

SUPERVISORY MANAGEMENT - QUALITY


Award: Certificate / 10 Credits
Location: Albert Lea  Online  Hybrid Courses  
Program Starts:
Course Plan: One Year

Course Schedules


  The Supervisory Management - Quality Program can be completed entirely online. For more information on how to get started with online classes, view www.myriverlandonline.com.

How can Management Quality advance your career potential?

This certificate program can be completed in just one semester. It provides a broad introduction to the quality concept that is so vital in today’s professional world. You will receive training on the team concept and all aspects of working with change, conflict and decision making. Learn how to use time more effectively and efficiently with the goal of stronger management quality for meetings, projects and development. The aim of an accelerated format is to connect course work to real-world workplace applications. It is essential to success that you are willing to dedicate considerable time outside the classroom to reading, writing, research, presentations and projects.

Employment Outlook

Stronger management skills can lead to greater potential for career advancement.

Related Programs

 
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Supervisory Management - Quality Certificate was last updated on 03/04/2011
Note: This is an unofficial document that should be used for planning purposes only. Course listings are provided only as a guideline and may be changed.

Course Sequence Example Plan - One Year

Fall Semester - First Year
Course # Course Title Credits
SMGT1210
Problem Solving/Decision Making
This course emphasizes the skills and resources required to solve organizational problems, make better decisions, and achieve professional and organizational goals. There is an opportunity to practice various problem solving techniques on real problems in the workplace, as well as creative and critical thinking methods. Focus is on improvement of problem solving skills on the job through practical application. (2 Cr - 2 lect, 0 lab)
2.00
SMGT1240
Meeting Management
This course provides an opportunity to practice effective organizing, planning and communication skills that result in effective meetings. Assisting employees to understand what to expect before, during and after meetings are also be covered. This course focuses on developing skills and increasing knowledge to enhance productivity in meetings. (1 Cr - 1 lect, 0 lab)
1.00
SMGT1260
Time Management
This course focuses on identifying time management principles. Students think, plan, prioritize, concentrate energies, achieve goals, and bring work and personal life into balance and harmony. Identifying personal time wasters and developing your own time management plan are included. (1 Cr - 1 lect, 0 lab)
1.00
Total 4.00
Spring Semester - First Year
Course # Course Title Credits
SMGT1200
Quality & Productivity Improvement
This course is designed for individuals and organizations interested in improving the quality of products and services, as well as productivity and profitability. An overview of quality fundamentals and productivity with explanations of key quality improvement tools and techniques are covered. Participants undertake a critical examination of personal and organizational management practices through the development of a quality improvement project. (2 Cr - 2 lect, 0 lab)
2.00
SMGT1220
Work Teams
This course focuses on building and maintaining synergism in the relationships among project teams and/or self-managing work teams. Participants are introduced to concepts that turn groups into highly productive teams and heighten performance. A secondary emphasis is on the emerging importance and use of self-managing work teams in organizations. The focus of the course is to identify the organizational needs for self-managing teams and the change needed to implement them. (1 Cr - 1 lect, 0 lab)
1.00
SMGT1230
Planning & Project Management
This course focuses on tools for managing and controlling projects with definite beginning and ending points. Emphasis is on managing projects with many complex activities and dimensions, and/or many simultaneous activities. Students learn to construct and use several project planning and control tools such as Critical Path Method (CPM), Activity Flow Network, Slack Time calculation and Gantt charts. Student plan a relevant personal work project using these tools. This course is recognized as an Interstate Renewable Energy Council (IREC) ISPQ Accredited Training Program for curriculum covering the Job Task Analyses for Solar Photovoltaic (NABCEP). (1 Cr - 1 lect, 0 lab)
1.00
SMGT1250
Managing Customer Service
This course focuses on the study of businesses relevant to increasing profitability through assessing customer needs, changing expectations, and supervising and motivating employees to service excellence. Tools of measurement in customer service for both internal and external customers are also covered as well as critical elements of serving customers in both private businesses and public agencies. Understanding customer-driven service quality and how to apply the concept in the workplace are included. (1 Cr - 1 lect, 0 lab,)
1.00
SMGT1270
Creativity & Innovation
This course is designed to inspire innate creativity to help launch major projects or untangle difficult situations. It focuses on providing fresh insight and new perspective on even the most routine elements of any job and to view problem solving as a creative opportunity. The use of creativity to provide a competitive edge leading to needed change and increased productivity is covered as well as techniques that help with idea generation and innovative solutions to problems. (1 Cr - 1 lect, 0 lab)
1.00
Total 6.00
Courses are not required to be taken in any particular sequence.
Estimated Tuition
10 cr  x  $184.00 = $1,840.00 
Books: contact program advisor 
Other Costs: contact program advisor 

Financial Aid:

Scholarships:

 

Tuition & Fees:

 

Program Graduate Outcomes

Upon completion of this program, the graduate will:
  • Apply customer-focused strategies.
  • Demonstrate analytical skills in identifying and solving problems.
  • Plan, prepare and deliver effective oral and written communications.
  • Utilize current technology.
  • Apply strategies for customer-focused decisions to individual¬ís supervisory responsibilities affecting service, quality and productivity.
  • Exercise creativity and innovation.

Supervisory Management - Quality Faculty & Advisors

1-800-247-5039 / Directory

We are interested in your feedback. Do you have a question, suggestion or comment? If so, please fill out the form below. Your message will be forwarded to the appropriate person at Riverland. Thank you!
ALBERT LEA CAMPUS
2200 Riverland Dr.
Albert Lea, MN 56007
507-379-3300
AUSTIN CAMPUS
1900 8th Avenue NW
Austin, MN 55912
507-433-0600
OWATONNA COLLEGE & UNIVERSITY CENTER
965 Alexander Drive SW
Owatonna, MN 55060
507-455-5880
Required Core Courses (10 Credits)
Course ## Name
Credits
Course Outline
SMGT1200
Quality & Productivity Improvement
This course is designed for individuals and organizations interested in improving the quality of products and services, as well as productivity and profitability. An overview of quality fundamentals and productivity with explanations of key quality improvement tools and techniques are covered. Participants undertake a critical examination of personal and organizational management practices through the development of a quality improvement project. (2 Cr - 2 lect, 0 lab)
2.00 SMGT1200
SMGT1210
Problem Solving/Decision Making
This course emphasizes the skills and resources required to solve organizational problems, make better decisions, and achieve professional and organizational goals. There is an opportunity to practice various problem solving techniques on real problems in the workplace, as well as creative and critical thinking methods. Focus is on improvement of problem solving skills on the job through practical application. (2 Cr - 2 lect, 0 lab)
2.00 SMGT1210
SMGT1220
Work Teams
This course focuses on building and maintaining synergism in the relationships among project teams and/or self-managing work teams. Participants are introduced to concepts that turn groups into highly productive teams and heighten performance. A secondary emphasis is on the emerging importance and use of self-managing work teams in organizations. The focus of the course is to identify the organizational needs for self-managing teams and the change needed to implement them. (1 Cr - 1 lect, 0 lab)
1.00 SMGT1220
SMGT1230
Planning & Project Management
This course focuses on tools for managing and controlling projects with definite beginning and ending points. Emphasis is on managing projects with many complex activities and dimensions, and/or many simultaneous activities. Students learn to construct and use several project planning and control tools such as Critical Path Method (CPM), Activity Flow Network, Slack Time calculation and Gantt charts. Student plan a relevant personal work project using these tools. This course is recognized as an Interstate Renewable Energy Council (IREC) ISPQ Accredited Training Program for curriculum covering the Job Task Analyses for Solar Photovoltaic (NABCEP). (1 Cr - 1 lect, 0 lab)
1.00 SMGT1230
SMGT1240
Meeting Management
This course provides an opportunity to practice effective organizing, planning and communication skills that result in effective meetings. Assisting employees to understand what to expect before, during and after meetings are also be covered. This course focuses on developing skills and increasing knowledge to enhance productivity in meetings. (1 Cr - 1 lect, 0 lab)
1.00 SMGT1240
SMGT1250
Managing Customer Service
This course focuses on the study of businesses relevant to increasing profitability through assessing customer needs, changing expectations, and supervising and motivating employees to service excellence. Tools of measurement in customer service for both internal and external customers are also covered as well as critical elements of serving customers in both private businesses and public agencies. Understanding customer-driven service quality and how to apply the concept in the workplace are included. (1 Cr - 1 lect, 0 lab,)
1.00 SMGT1250
SMGT1260
Time Management
This course focuses on identifying time management principles. Students think, plan, prioritize, concentrate energies, achieve goals, and bring work and personal life into balance and harmony. Identifying personal time wasters and developing your own time management plan are included. (1 Cr - 1 lect, 0 lab)
1.00 SMGT1260
SMGT1270
Creativity & Innovation
This course is designed to inspire innate creativity to help launch major projects or untangle difficult situations. It focuses on providing fresh insight and new perspective on even the most routine elements of any job and to view problem solving as a creative opportunity. The use of creativity to provide a competitive edge leading to needed change and increased productivity is covered as well as techniques that help with idea generation and innovative solutions to problems. (1 Cr - 1 lect, 0 lab)
1.00 SMGT1270

Supervisory Management - Quality (CERT) Program Curriculum was last updated on 03/04/2011

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