- Listen carefully, it makes the other person feel valued and important.
- When talking with someone in person, listen actively and respond both verbally and non-verbally. Restate important questions; nod; ask questions; smile; look at the person; don't interrupt and use appropriate facial expressions.
- Tune out distractions.
- When helping someone on the phone, it is a good idea to verbally respond to him or her periodically. ("Yes," "I see," or "I understand.")
- Keep an open mind.
- Wait your turn to talk.
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