Riverland Conversion From GroupWise to Microsoft Exchange/Outlook

A significant conversion took place Thursday, May 13, 2010 at 4 p.m. To learn more about the reasons for the conversion see Riverland Conversion Spring/Summer 2010.

Do not continue to use GroupWise for your e-mail system. Although it may appear that GroupWise is still working, it is not fully functioning.

NOTE:  If you do not see your calendar items or e-mail messages from 7/1/2009 to now, contact Shane Wrede or Dan Harber.

Check Junk E-Mail Folder for legitimate e-mail – legitimate e-mail messages from students and others may be in your Junk E-Mail folder. Outlook has its own rules for determining what goes in there, but you can help "teach" it to allow e-mail from that sender/domain.  Review the Jund E-Mail folder to see if there are items you should review. Sue this link to help you process them.  http://office.microsoft.com/en-us/outlook/HP012300381033.aspx?pid=CH100777011033

Conversion Timeline:

GroupWise will continue to function as normal and be the primary e-mail system until 4:00 p.m Thursday, 5/13/2010.  After that, users should no longer use GroupWise.  No external e-mail will go in and out of it. 

1. Groupwise e-mail from 7/1/2009 through approximately Friday, 5/7/2010 has been migrated into Exchange/Outlook, including all your contacts and future calendar items. 
2. This information will remain stagnate until 4:00 p.m. Thursday, 5/13/2010.  At that time, external e-mail sent to and from @riverland.edu addresses will be going in and out of Exchange/Outlook. 
3. The remaining e-mail from GroupWise will be copied into Exchange starting Thursday (5/13) evening, and may take through the weekend before everything from 7/1/2009 through 5/13/2010 is in Exchange.
4. Accessing Outlook via the Web from on or off campus - After 4:00 p.m. on 5/13/2010, users should begin using https://mail.riverland.edu/owa to access e-mail.  When you sign into the Outlook Web App site, you must first choose Public or Private computer, choose "Use the light version" if you're on a dial-up connection, and then in the username, enter au\ for the domain, then your username (for example au\dharber), and your normal password that you had been using to get on the network and e-mail before.
5. Beginning Friday, 5/14/2010, on-campus users will use Outlook 2007 on their PCs to access their new e-mail (remember, this will only have objects from 7/1/2009 to the present in it.)  Older e-mail will be in the Archive Manager (https://am.riverland.edu).

User Checklist:

 1 - Email to addresses @river.cc.mn.us will no longer work - If you still have listserv memberships with your old address on them, please un-subscribe and re-subscribe to them with your @riverland.edu address.

FAQ:

Where do I learn how to use Outlook 2007? - Check the "Help" link on the Outlook tool bar - it is an excellent resource with tutorials that include step-by-step instructions. Also check the Microsoft Web site at Outlook 2007 Command Reference Guides and see online training courses at Outlook 2007 Courses. Another good resource for information how to do things in Outlook 2007, as well as other Microsoft Office products is Office Online/Outlook 2007 - http://office.microsoft.com/en-us/outlook/FX100487751033.aspx

How do I log into my laptop after it's been added to the Microsoft Domain? - Log-in Instructions

How do I share my folders with others? - "Sharing Folders"

How do I share my calendar with others? - "Sharing Calendars"

How do I delete and/or recall sent e-mail messages? - "Deleting or Recalling Sent Messages"

How do I give "Proxy" access to others? - Outlook uses "Delegates" instead of "Proxy". See how to "Create Delegates" here.

How do I set an expiration date for e-mail messages? -

1.     On the Options tab, in the More Options group, click the Message Options Dialog Box Launcher.

2.     In the Message Options dialog box, under Delivery options, select the Expires After check box, and then click a date and time.

Note: When a message expires, the message header remains visible in Outlook folders with a strikethrough, and the message can still be opened.

Where do I find e-mail Groups? - In the Address Book select Global Address Book, use the arrow to scroll down to All Groups. 

 How do I turn off the Reading Pane? - "Turn Off the Outlook Reading Pane"

How do I use Outlook to look up internal phone numbers? -  click on the Address Book icon just to the left of "Search address books" – this brings up the Global Address List by default. Start typing the person's name. It will scroll to them so you can see the phone number.

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The answers to a number of questions are still pending. Look here in the near future to find information relating to a number of topics including:

• How to setup Mobile Phones.
• How to access voicemail messages in Outlook. (Note: This function will not be available immediately. Anticipate having instructions for this procedure around June 1, 2010.)