Course Descriptions

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Leadership, Communication, Management
Managing Customer Service

1 Credit(s)
Hour(s)

Learn how businesses are increasing profitability through a process of assessment of customer needs and changing expectations. Learn critical elements in supervising others and motivating employees to service excellence. Use tools of measurement in customer service for both internal and external customers. This course is for people serving customers in both private businesses and public agencies. the focus of the course is to understand customer driven service quality and how to apply the concept in the workplace. (1 Cr - 1 lect, 0 lab) Contact Vicki Lunning for additional information.

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Continuing Education: Course Descriptions
Page Last Updated: June 8, 2005 9:35 AM

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